09-19-2012 10:07 AM
My black ink cartridge has ink but it won't print anything in black.
HP All in One Printer B210a
How do I get it to work again.
I did get a message that said temporary head failure (or something like that) a few days earlier and it said to shut the printer off and then turn back on.
Printer worked for a day and now only the other colors will work.
Hi there, take a look at the instructions on this support document for things to do when you get a message indicating a problem with the printhead, that may well be what's contributing to the black not printing issue http://support.hp.com/us-en/document/c02264150
Post back if you're still having problems, all the best.
I am an HP employee.
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