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‎05-21-2016 09:59 AM

HP Recommended
Product: photosmart 5510
Operating System: Microsoft Windows 10 (64-bit)

My windows version is changed to windows 10 and my hp printer got disconnected. please help me connect without disc

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-20-2016 08:53 AM

HP Recommended

The problem is not yet ressolved. The printer is unable to connect to wireless router.

 

Wireless network test report says Network Name (SSID) found "Fail"

View solution in original post

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3 REPLIES 3

‎05-22-2016 04:17 PM

HP Recommended

Hi @deepainvally,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with printer disconnected. I will be glad to help you.

 

Can you make a copy from the printer?

 

Is the printer usb or wireless?

 

If wireless, when you press the wireless button on the printer is there a IP address?

What is the IP?

 

Please get back to me and I will help you.

 

 

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
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‎07-20-2016 08:53 AM

HP Recommended

The problem is not yet ressolved. The printer is unable to connect to wireless router.

 

Wireless network test report says Network Name (SSID) found "Fail"

Was this reply helpful? Yes No

‎09-24-2016 08:20 PM

HP Recommended

my printer will make copies. I am USB wired

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