New 950XL Cartridge and 8600 Printhead Error

[QAGUY]

I installed a new 950XL cartridge about 2 weeks ago and last Thursday I received a printer error message that there was a problem with the printer and ink system.  I removed the print cartridges and had black ink all over my hand.  I then removed the printhead and there was black ink dripping from it.  I have attempted to clean up the mess, but I continue to receive an error message.  It seems to me there is a cartridge problem that should be covered by warranty, but I have not been sucessful contacting HP about the warranty coverage.  What is the warranty for a cartridge failure and could it include a new print head?  I would like to fix this printer if possible and reasonable.  Otherwise, I will have dead printer and a set of new XL black and color cartridges.

[Sizzlingsum_13 · Accepted solution]

Geetings!1@QAGUY

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query.

I see that you have ink cartridge issues on OfficeJet 8600 Pro printer. 

I'll be more than glad to help you out.

HP cartridges come with the 2yr warranty.

It looks like printer head issue on your printer, I recommend you to Contact HP Technical Support over the Phone for further assistance.

Technical support link: www.hp.com/contacthp

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