05-15-2014 07:59 AM - edited 05-15-2014 08:17 AM
I puchased new cartridges recently and have used them a couple of times, but now the printer is saying faulty or missing cartridge, I have cleaned the heads with cotton swap as advised help?
05-15-2014 09:07 AM
What exactly is the error message? If the error is a missing or damaged printhead the document here may help resolve the issue.
Bob Headrick, HP Expert
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