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‎04-08-2016 02:00 PM

HP Recommended
Product: HP OfficeJet Pro 8000

I was out-of-town for a few days and when I returned there was no power light.   Our power went out briefly while I was gone.     It is not connected to a surge protector.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-10-2016 09:08 AM

HP Recommended

Hi @Dewey43,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the printer not turning on. I will be glad to help you.

 

 

Please follow the steps from Printer Does Not Turn On.

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

 

Thanks.

 
Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎04-10-2016 09:08 AM

HP Recommended

Hi @Dewey43,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the printer not turning on. I will be glad to help you.

 

 

Please follow the steps from Printer Does Not Turn On.

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

 

Thanks.

 
Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
Was this reply helpful? Yes No

‎04-10-2016 10:12 AM

HP Recommended

My thanks to Tardis40 for a simple solution.     Since there was no reset button on the external power module, I did not realize that it could be reset.  

Was this reply helpful? Yes No
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