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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-04-2017 06:36 PM

HP Recommended
Product: Officejet 250
Operating System: Mac OS X 10.11 El Capitan

Keeps loosing connection and wont print while connected with USB. Hp Utility says its Idle, and Supplies Good. Says Printing - waiting for printer to become available. OR Printer is offline. This often happens immediatly after a successful print job. I do not understand. I already was on the phone with support and made sure I have the correct software for my OS. Mac 10.11.6. Please help.

2 REPLIES 2

‎02-05-2017 12:24 PM

HP Recommended

@Wildcard14

 

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that you have an HP OfficeJet 250 Mobile All-in-One Printer and the printer often stops printing. The printer appears to be offline. I appreciate the steps you have performed and have certainly done a good job.

 

I would like to know the following information to assist you better:

  • Did any updates take place after which the printer stopped printing?
  • Did you try to reinstall the printer drivers?

Meanwhile, I recommend you to perform the steps to reset the printing system in Mac: http://hp.care/2jxPdMX

 

I sincerely hope this fixes the issue. Keep me posted. All the best! 🙂

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‎03-22-2017 09:24 PM

HP Recommended

Hi Wildcard14,

 

You may want to go the support document link below for your query

 

http://support.hp.com/us-en/product/hp-officejet-250-mobile-all-in-one-printer-series/5156319/docume...

 

If problem persists, please you can also reach out to us @HPSupport or hp.com/contacthp so that we can assist you better.

 

 

Thank You and Best Regards,


While I may work for HP Inc, the views and opinions expressed here are my own.

Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

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