• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-17-2015 05:39 PM

HP Recommended
Product: OfficeJet Pro X551dw
Operating System: Mac OS X 10.9 Mavericks

I've had this printer in our classroom for approximately a year without issue.  Recently, a print error showed up (Printer Failure 0x610000d3) and power cycling won't clear it. 

 

I've checked the print path and ink drawer and the only thing I can see is that the ink tray is in the down posistion and the cartirges aren't accessable. 

 

Any ideas or suggestions would be greatly appreciated.

 

Thanks,

 

Allen

3 REPLIES 3

‎10-19-2015 06:00 AM

HP Recommended

I have a same problem with X476. 
Ink tray is in the down posistion and the cartirges aren't accessable. 
Error Code: 0x610000d3
Any ideas? 

Was this reply helpful? Yes No

‎05-18-2016 09:23 PM

HP Recommended

Hi,

 

How is the status?

 

If the ink cartridges are not accessable since the ink tray is in postion, please view the below video.

 

https://www.youtube.com/watch?v=o8uzDfi5RYQ&feature=youtu.be

 

 

You may check your current FW version via below support document.

 

http://h20566.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=5276617&docId=emr_na-c04571877&docLocale...

 

If you need to update the FW, please read through below document for FW updating Procedure

 

http://h20566.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=5276617&docId=emr_na-c04104833&docLocale...

 

For your convenience,  below is the link to download the latest FW for your printer model.

 

551 series

http://h20566.www2.hp.com/portal/site/hpsc/public/psi/upgradeMigrateResults?sp4ts.oid=5144403

 

 

 

476 series

 

http://h20566.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5312602&swLangOid=8&swEnvOid=2020

 

 

If FW upgrade doesn't help you, I would like to advise you to call HP Support via below link for the country that you are in.

 

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

-Bryan-

*I am an HP employee.I am speaking for myself and not for HP*
** Please click "Accept as Solution" if it solved your problem, so others can find it **
***Give Kudos to say "Thanks" by clicking on the thumbs up button under my name***
Was this reply helpful? Yes No

‎02-14-2017 04:00 AM

HP Recommended

Hi there!

 

I have the same Error Code on our x451DW Printer. I tried raising the Printbar like demonstrated in your video but the Printbar seem to be locked somewhere. Since there is no more warranty on that printer i opend the case gently and tried to find the blocking/locking thing - without success 😞

 

Any idears?

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.