Question
Reply
 
Highlighted
Top Student
Posts: 7
Member Since: ‎12-18-2013
Message 1 of 10 (1,848 Views)

OfficeJet Pro x451 dn

As soon as I turn the printer on I get the error messge, "0xc6fd2013 There is a problem with the printer or ink system. Turn printer off then on."

 

I've tried that, tried unplugging the printer, same error. Have uninstalled and reinstalled drivers, same error.  Have unplugged from network, same problem.  Tried Plug and Print via USB, but printer not recognizing USB drive.

 

Any ideas?

Reply
0
Teacher
Posts: 338
Member Since: ‎06-12-2013
Message 2 of 10 (1,809 Views)

Re: OfficeJet Pro x451 dn

Try a new ink cartridge.
Teacher
Posts: 97
Member Since: ‎01-08-2013
Message 3 of 10 (1,765 Views)

Re: OfficeJet Pro x451 dn

Hello,

 

I am sorry you are having an issue with the printing. I would suggest contacting the Support Center if the printer is still in warranty. They can walk you through the steps to resolve the error and potentially replace the cartridge in case it is bad.

 

I hope this option resolves your issues.

 

Regards,

WEP_Jr

Although I work for HP, my posts and replies are my own opinion and not those of HP.
Honor Student
Posts: 2
Member Since: ‎03-06-2014
Message 4 of 10 (1,462 Views)

Re: OfficeJet Pro x451 dn

I have just replaced all of the cartridges with new HP product.  I've managed to get this printer to initialize to ready.

There seems to be a problem with the print heads, but I can't complete a head cleaning before it errors out.

I 've also installed the latest firmware upgrade.

Teacher
Posts: 97
Member Since: ‎01-08-2013
Message 5 of 10 (1,439 Views)

Re: OfficeJet Pro x451 dn

Hello,

 

I am sorry you are still having issues. I would suggest contacting HP Support directly using your local support number as the printer should still be in warranty and they should be able to assist you.

 

If not, please do come back and we will see what we can do to assist  you.

 

Thank you,

 

WEP_Jr

Although I work for HP, my posts and replies are my own opinion and not those of HP.
Top Student
Posts: 7
Member Since: ‎12-18-2013
Message 6 of 10 (1,335 Views)

Re: OfficeJet Pro x451 dn

Hi. I'm the original poster and I contacted HP as you advised. After an hour on the phone they determined that the printer was dead and they sent me a new one. I am now having the exact same problem with the replacement, except the error code is "oxc7140024..."

 

 

Teacher
Posts: 97
Member Since: ‎01-08-2013
Message 7 of 10 (1,326 Views)

Re: OfficeJet Pro x451 dn

Hello,

I am sorry you are still having issues with the device. Please do call Support back and explain the issue. This should still be on warranty and they should be able to assist you. This would be the most expedient method to resolve this.

Thank you,
WEP_Jr
Although I work for HP, my posts and replies are my own opinion and not those of HP.
Top Student
Posts: 7
Member Since: ‎12-18-2013
Message 8 of 10 (1,311 Views)

Re: OfficeJet Pro x451 dn

I appreciate the reply and apologize for not including in my post that the warranty has expired, which is why I am posting here.

Teacher
Posts: 68
Member Since: ‎01-30-2012
Message 9 of 10 (1,297 Views)

Re: OfficeJet Pro x451 dn

Hi

Please send me a private message and I will be able to help you. I'd like to get your contact information and then have someone from the support center reach out.

Please send me the following if you have them.

Case number and Serial Numbers of the units.

 

 

HP Product Expert for the Officejet Pro X and PageWide Pro Series.
Was your question answered? Mark it as an Accepted Solution!
See a great post? Give it a Kudos!
Top Student
Posts: 7
Member Since: ‎12-18-2013
Message 10 of 10 (1,253 Views)

Re: OfficeJet Pro x451 dn

I've sent you a private message and am hoping to be contacted soon. Can you tell me what your relationship to HP is? Thanks

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation