06-29-2014 09:43 AM
i posted my original reply to this thread because when i had my printer go down and had to print some stuff, i went to the forums to seek out a fix. after being unsuccessful and finding pretty much all the same answers that didnt work, i decided to go about it on my own. my original reply to this post isnt something i just theorized or regurgitated. its what i did to fix my printer when it was only printing 2 out of 3 colors and wasnt printing at all in black ink. i used the "clean head" feature till i was blue in the face and low on blue ink. i was up to snuff on black ink levels and double checked my drivers. all good. so i figured i would go inside for a deep cleaning. so theres the back story.
first of all, make sure you have the proper drivers installed on your computer for this specific model. drivers can be found at the hp website free of charge and available for download. assuming that your black ink is at adequate level you would start where i did.
what i did first was i removed the ink cartridges and i soaked the black ink cartridge in a red solo cup full of hot water to get its juices flowing. this is not something you place into the water and then walk away. they begin to bleed into the water fast so if you do this, dont remove your hand from the cartridge. as soon as it began to leak black ink into the water, i removed it from the cup and swung it like a fountain pen once or twice to get the water off and its ink flowing (outside in the grass) then set it inkside up, on a paper plate so i wouldnt make a mess.
i didnt include this in my instructions because i feel it didnt play a major role in the end fix. it may be what it takes for you. but i really doubt it.
it took me 2 ink carriage cleanings in a row to get the heads where the screen on the one side was totally clean looking and the print head on the bottom was completely free of ink. the first attempt i put everything back together and it was a fail.
so the second attempt i cleaned the head and screen sides of the ink carriage until i made sure the thing looked like it had not been used before. now, zero ink was visible and zero ink coming off when i would wipe it with a q-tip. both screen and head sides. id say i spent 15 to 30 minutes on cleaning the heads alone and probably 15 minutes the second time, just rinsing and wiping and rinsing and wiping until no ink was present. because you remember there is no way to tell if it is clean visually and water doesnt exactly run right through it. so you just let hot water on full blast go through the screen side and be wiping the head side and repeat this until its totally clear with no ink coming off onto the paper towel or q-tip.
this is where i feel your issue lies. i would recommend cleaning the screen side and head sides until they look brand new.
then when i reassembled, it threw error signs on the display, i popped out the ink cartridges several times and reinserted them to no avail. the error messages never went away. so i said screw this im just gonna print. tried a print, the error messages went away on their own and i had a successful, but streaked out black print.
so then i used the clean head feature 2x in a row, and i was printing like it was a brand new machine. so i decided it was my duty as a civilian to post my results.
i have had no related printing issues since.
hope this helped - good luck.
07-28-2014 05:01 PM
I'm having the same problem as everyone else. I tried the solutions offered but they didn't work. My printer is out of warranty, and I'm stuck with several unused ink cartridges unless I buy another HP. Somehow this doesn't seem right!
07-28-2014 05:37 PM
In my case it was not a cartridge or printer problem, it was a software problem.
My support team, (Vincent Williams) resolved the problem quickly on June 2 and it has not recurred.
- John Costello
07-31-2014 06:22 AM
08-14-2014 03:30 PM
RESOLUTION - Apparently the head under the cartridge gets gobbed up with ink. I removed the cartridge and, using a Q-Tip with some bleach, cleaned the intake head. This worked for me so, good luck.
08-16-2014 10:41 PM
I'm so frustrated and ANGRY! I've just spent hours trying to get the stupid black ink to print. I just went out and spent money and replacing all new cartriges and it still wont' work. Because I opened them, I now can't return them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! So now I have brand new cartidges for a crappy printer. I'm so annoyed. So many people having the same problem. My printer is out of warranty so now I guess I'm just out of luck and money!
08-18-2014 07:08 AM
I see you are having troubles with your black ink.
If you have already completed the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I would suggest calling HP Phone Support regardless of whether it is in or out of warranty as you may require a replacement printer.
The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
Please let me know the outcome of your call to HP.
Actions speak louder than words, please click the below to show you like/appreciate my post or to say thanks!
Please share what worked for you with others by marking this post as solved. It only takes a second to click the Accept as Solution button.
Thanks - I work on behalf of HP
08-18-2014 04:25 PM
After being frustrated all night and blowing ink all over my hand I came up with an easy fix.
1. Remove the sticker from the ink cartridge vent hole
2. Put the ink cartrige back in the printer
3. Use a nose sucker(or straw potentially) to blow air into the vent hole while the cartirge is in the printer.
4. Print Black again
08-19-2014 10:57 AM
I've tried everything, Sunshyn2005. I've spent HOURS and HOURs tying the various fixes, cleaning print heads, wasting more ink etc... This printer is not very old. I should NOT be having this much trouble.
- Using HP Diagnostic Tools for HP Printers in Windows
- Printer Problems after Upgrading to Windows 10
- Print Jobs Stuck in Print Queue (Windows)
- Resolving 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error
- 'Offline' Printer Status Message Displays (Windows 10)