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Honor Student
Posts: 2
Member Since: ‎06-26-2014
Message 1 of 4 (208 Views)

Officejet 6500 E709N Printing black issue

I tried cleaning the old print head (no luck)

Replaced Printhead (new one)

 

still no black

 

Tried firmware update (no luck)

 

anyone a last idea ? Smiley Sad

 

extra info

All original cartridges.. and the top part on the cartridge has been removed

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Master's Graduate
Posts: 484
Member Since: ‎01-10-2012
Message 2 of 4 (200 Views)

Re: Officejet 6500 E709N Printing black issue

[ Edited ]

Hi , 

 

Please go ahead and perform the solution 3 and 4 from the document below (link).

 

http://support.hp.com/us-en/document/c01641815

 

 

Regards

Aneesh 

Honor Student
Posts: 2
Member Since: ‎06-26-2014
Message 3 of 4 (186 Views)

Re: Officejet 6500 E709N Printing black issue

i tried the solutions you suggested.. but with no luck. 

i think it is time for a new printer ?

HP Support Agent
Posts: 3,722
Member Since: ‎03-11-2014
Message 4 of 4 (166 Views)

Re: Officejet 6500 E709N Printing black issue

Hello SpaHero,

 

If cleaning / replacing the printhead, following the suggested guide have failed to resolve the issues I would suggest contacting HP's Technical Support to see about further options for you.

 

If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here.

JERENDS
I work on behalf of HP

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