Question
Reply
 
Honor Student
Posts: 2
Member Since: ‎09-03-2013
Message 1 of 3 (411 Views)
Accepted Solution

Officejet 6500 Printing problem

When I print from the flat bed - no problem.

When I print from the feeder, two parallel black ink lines, running the  length of the paper, 13/16" and 1 1/4" from the right margin appear.

In previous HP printer models, when I experienced this problem, I was able to resolve it by cleaning a glass surface with alcohol. I do not see a corresponding surface to clean on this model.

Any solutions?

Reply
0
Accepted Solution

Re: Officejet 6500 Printing problem

Hi,

You may find the exact area to clean the feeder glass as listed under Step three: Clean the glass strip in the ADF in the document below:

http://support.hp.com/us-en/document/c01612462

 

Shlomi

View solution in context
Provost
Posts: 14,980
Member Since: ‎01-03-2011
Message 2 of 3 (395 Views)

Re: Officejet 6500 Printing problem

[ Edited ]

Hi,

You may find the exact area to clean the feeder glass as listed under Step three: Clean the glass strip in the ADF in the document below:

http://support.hp.com/us-en/document/c01612462

 

Shlomi

Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution Smiley Happy
Honor Student
Posts: 2
Member Since: ‎09-03-2013
Message 3 of 3 (389 Views)

Re: Officejet 6500 Printing problem

Thank  you for your help. The problem is resolved.

Walter

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation