Officejet 8620 Pro won't power up

[Max62NL]

Suddenly mt Printer Officejet 8620 Pro won't power up. I've tried to change power cable but is dead....... just after 1 1/2 year. It happened after changing the cartridges. It is possible to get it repaired ? Is it possible to change the internal power unit ? thanks Max

[Chimney_83]

Greetings @Max62NL, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are facing an issue with your printer not powering On. Don't worry, I will be glad to help you. 

Kudos to you for trying to troubleshoot the issue on your own. 

Have you tried to connect the printer to a different wall outlet?

Do you get any light on the printer?

Please try to connect the printer to a different wall outlet and try a different adapter if possible. 

If the issue persists, then it is a hardware issue with the printer, for any upgrade or service options available for your printer, please contact our phone support. 

Refer HP Inkjet Printers - Printer Does Not Turn On

Follow the procedure below to contact our phone support 

Step 1. Open link:  www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click on HP contact options - click on Get phone number

Let me know if this helped. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Max62NL]

thanks for reply me back, yes i have tested to a different wall outlet and another old adapter but nothing happened. I can just say that the printer has "died" during the cartridges change procedure. 

[Chimney_83 · Accepted solution]

Thanks for the reply, please contact our phone support for the service options. 

Keep me posted. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Troubleman88]

My Deskjet Pro 8620 had the same problem today but without the cartridge change. I walked into the study to see a white flashing screen and a message saying to turn the unit off and on again. I turned it off but it would not power up. I checked the power cord connection and opened the front. The little light on the cartridge carrier was on, confirming there was power. I phoned a third-party support line whose tech walked me through a couple of trouble-shooting steps, mainly unplugging, replugging then holding down the power button for about 45 seconds.  No go. The tech suggested either the unit had been scrambled by malware or there was a "hardware error".  The unit is out of warranty so any suggestions would be welcome. The thing is less than a year old.

[sabretooth04]

@Troubleman88

Try here...

https://support.hp.com/us-en/product/hp-officejet-pro-8620-e-all-in-one-printer-series/5367611/model...

If you try this at least twice, yes your printer is toast.  Since no warranty, well you know...