04-21-2010 01:46 PM
I have been through 9 black 940xl ink cartridges and have only printed 2057 pages. The printer never gives me a low ink message and I have even reinserted cartridges that the printer once thought was empty and now it says they are full but still only last a short while. I have called customer support because I thought it was due to faulty cartridges and they even sent me a replacement but that on did not last any longer that the rest. Any suggestions would be greatly appreciated.
05-17-2010 01:15 PM
I too have an 8500, ran out of ink using standard 940, replaced with a new 940 XL printer sees it and is too says replace, empty. Did you get any resolution, that was the first cartridge so printer is almost new.
08-11-2010 11:07 PM
I'm having the same problem and the printer is just months old. I replaced the cartridge today, it's brand new, and it keeps saying "replace the cartridge"--after thinking about further, the prior cartridge wasn't nearly out yet, so it's a printer malfunction. I'm calling HP on Friday 8/13 and I'll post what I learn. I spent a lot of money on this printer to get better quality than the crap of a $100.00 printer and now I'm forced to use my old reliable HP 7210 to back up this new printer which won't print because of the ink cartridge error. HP printer quality has really gone downhill; it's not the same quality it used to be five years ago.
08-12-2010 03:15 PM
I hear what you're saying but can't offer any help. My situation is that the 8500 printer is about two months old and it is using up color ink with out me printing a things out The the Printer Status report told me a month or so ago that I had used 33 pages. Just yesterday, after sensing something was wrong because the indicator in the panel was registering 0, I did another Printer Status and learned that I had printed out 623 pages. Oh ya! That's a mystery to me. I bought the damned things so I could print out photos. Until I can get this worked out I'll go back to my old printer that is 15 years old, HP K60 and be satisfied with black and white. We certainly don't produce the same quality we did back then. Guess why?
08-13-2010 07:15 AM
08-25-2010 07:56 AM - last edited on 02-20-2017 03:49 PM by OscarFuentes
The following document may be of help.
I am speaking for myself and not for HP. Twitter: @Ciara_B_HP
10-27-2010 04:05 PM
I have read the article you reference and followed the directions and downloaded the update and it still did not work. I also followed another article where it mentioned downloading software to the printer and "flashing" the machine. That also did not work. This machine is only 6 months old and we spent too much money for this to happen.
11-15-2010 09:48 PM
Since the printer continues to message it is out of ink, I can not update the firmware. This printer has not been a good investment and when I called to customer service they said that I was 4 days out of warranty. I made an executive complaint and the person that was on the line was rude and said too bad. HP is getting closer to AT&T when it comes to customer service. Laugh now, the folks at AT&T did for years and look at them now.