Officejet Pro 8500 printhead won't align

[jwh0215]

no problem lol I know how frustrating this was so I decided to make an account to show you guys how I did it.

btw due to those bunch of useless alignment, I, too, lost half of all inks lol what a waste.
I bet if you send this printer to the specialist, they will just use this command to bypass it and just tell us that they "fixed" it lol

[Mbroomr]

Print heads won't align.  Keeps recycling, color cyan will not print

[Mbroomr]

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@oaktown wrote:

One other thing I wanted to add was that the printer does not print the Cyan color. The I've put in a new cartridge so there is plenty of ink. The self diagnostic indicates full ink level,  yet I get no blue color.  Could this have anything to do with the printhead alignment problem mentioned in my first email, or is this an entirely separate problem with this device.

C

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[docbillnet]

HP keeps spamming to post if I have a solution.

Yes.  I do have a solution and it worked perfectly.   I took the printer, and carefully packed it in the back of the truck.   Then I went to my local electronic recycling and placed the printer at the appropriate location.   Finally, I went CanadaComputers and purchased a Samsung Printer.

Walla, problem solved.  I hope this same solution helps others with the same issue.

Regards,

Bill

[vp10]

At the risk of sounding the same but I also have been screwing with this problem for days.  All test printouts are fine but I still get the "alignment failed" message. Help!

[vp10]

tried it no luck.

[BEATND]

Check the bottom of the Printhead and assure that the plastic flim protector has been removed. If not remove the plastic flim protector under the Printhead.

[Glassman]

UN-FREAKIN-BELIEVABLE!!!

A hidden support menu that they don't want you to know about!!! I went to it, bypassed "pen alignment", and no more problem!!!

2 days of f***ing around, $100.00 on 2 new print heads, $150.00 on a full set of 940XL!!!! ink carts, which it totally drained in 10 hours of printhead cleaning and alignments, every freaking time I printed 1 G** D*** piece of paper!!! And no where, I mean, no where, but an obscure YouTube video of a Korean Technician, was there anything HP could do to help us all out!!! BTW, I ended up buying a new printer after monkeying with the **bleep** thing after 6 hours since I had REAL business to transact, rather than jumping through HP's endless loops of patronizing drivel!!!

watch the Youtube video - it goes quick, so I wrote the actual steps if you don't quite get them:

https://www.youtube.com/watch?v=4jeBbsvU6rA

So, the correct sequence is:

1. PRESS the * and # buttons at the same time

2. PRESS the numbers: 1, 2, 3

3. PRES the < arrow button 5 times to indicate: "Print Tests Menu"

4. PRESS the OK button to show "nozzle tests"

5. PRESS the < arrow 1 time to indicate: "pen alignment bypass"

6. PRESS the OK button

7. PRESS the OK button again

8. PRESS the "X" button 3 times until you return to the "Date / time /ink levels" normal screen

WOW!!!

[Houser]

This works. It took five years for a solution to appear in this blog and it is one that apparently, going through the HP help menu for this problem is still not acknowledged by HP. What is that all about?

[Glassman]

Exactly Houser! What IS this all about???

- Perhaps Planned obsolescence?

- Perhaps a company that can't come to grips with it's own shortcomings?

- Perhaps a company that isn't interested in spending one penny of a dwindling staff's time and effort on a piece of equipment that is not in their current sales line-up?

- Perhaps it's a company that has lost it's way in terms of loyalty to the customer who, I might add, has provided them with loyalty over these many, many years?

- Or maybe it's just a lack of leadership. Leadership that no longer believes that properly taking care of a customer's concerns when there is a clear failure with the product purchased, is just something they don't have time for? A perfect way to erode your customer base all on your own. You don't need your competition to do it to you, you're doing it to yourself! When the going get's tough, go ahead and jump off that cliff with your golden parachute, you don't care. You'll come up smelling like roses at the next unsuspecting conglomerate that hires you. Though I'm a staunch Republican business owner, happy for less government intervention, and prefers to let companies run their companies rather than having the government tell them how to run it, or that "they didn't create that company, government allowed it", you can still go take a flying leap off your ivory tower!

By the way HP, don't think that you're going to rape me anymore with your "oh so precious as gold ink carts". I'm installing a CISS and am more than happy to refill my own for a fraction. No more paltry recycle rebates, and I keep un-re-usables from being tossed into landfill.

'Nuff said.