08-17-2012 01:10 PM
Tried the corrections that were suggested both on the machine and on the web-site. No help.
The cartridges are HP...
08-22-2012 11:43 AM - last edited on 02-21-2017 10:40 PM by OscarFuentes
Just want to make sure, have you followed all the steps in this article: A 'Missing or Failed Printhead' Error Message Displays on the All-in-One If you have let me know the results. Only other option would to be trying a reset of the printer.
08-22-2012 07:15 PM
Followed all the steps, both on the display on the printer, and online. None worked. Called HP, and was led through the same steps again. None worked. That was yesterday noon. Am now unpacking the replacement printer. So...we'll see....
Whatever--the service was good, and prompt.
08-24-2012 09:14 AM
08-24-2012 09:46 AM
Yes--I went through the four (as I remember) steps that I had found either on the screen of the printer itself or online, and had done previously myself. As this still didn't work, they sent a replacement printer. Called them about noon on Tuesday, had the printer late Wednesday, and sent the old one back this morning. Very good service....hopefully something that won't have to be done again...
08-24-2012 11:18 AM
Ok well there are actual reset codes that need to be accessed through a service menu. These typically arae only given out on support calls. No problem though, I glad to hear you have a good experience with support.
Let me know if you run into any other issues or just have any questions.
08-07-2013 08:13 AM
I have the exact same issue with this printer. Bought the printer in Sept last year for a summer home. Printed about 20 pages last year, and about 20 or so this year, and then got the same error.
We have spent the last few days following everything that was suggested, to no avail.
What do we need to do?
08-08-2013 10:01 AM - last edited on 02-23-2017 09:38 PM by OscarFuentes
Hi Vulcan2000, have you tried the steps suggested by Sean (see link below)
I am speaking for myself and not for HP. Twitter: @Ciara_B_HP