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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Officejet Pro 8600 ink cartridges
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07-25-2016 10:13 AM
According to the "Ink Level display', magenta was at about 10% or 15%, cyan was at 0% and yellow was at about 95%. Black is about 25%.
I replaced the cyan cartridge and before I can even print a single page, magenta level is reported at 0% and again I cannot print.
Can you explain how the magenta level can go from 10% to 0% by simply changing the cyan cartridge? if there was ink in the magenta cartridge before the cyan cartridge was changed, why isn't there ink in the magenta cartridge after the cyan cartridge was changed?
Solved! Go to Solution.
Accepted Solutions
07-26-2016 09:19 AM
Hey @ellioto,
I see that you are having some issues with the ink level reporting on your Officejet Pro 8600 e-All-in-One Printer. I can help you with that.
What is happening is the gauges are showing you an approximation of how much ink is remaining in each cartridge. When you replaced the cyan cartridge, the printer needed to align, which uses ink. At that point the printer detected that the magenta cartridge was low. Replacing the magenta cartridge should clear the error message.
Please let me know if this answers your question. If it does, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.
I work on behalf of HP
Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.
Please click the Thumbs up icon below to say “Thanks” for helping!
07-26-2016 09:19 AM
Hey @ellioto,
I see that you are having some issues with the ink level reporting on your Officejet Pro 8600 e-All-in-One Printer. I can help you with that.
What is happening is the gauges are showing you an approximation of how much ink is remaining in each cartridge. When you replaced the cyan cartridge, the printer needed to align, which uses ink. At that point the printer detected that the magenta cartridge was low. Replacing the magenta cartridge should clear the error message.
Please let me know if this answers your question. If it does, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.
I work on behalf of HP
Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.
Please click the Thumbs up icon below to say “Thanks” for helping!
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