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Honor Student
Posts: 2
Member Since: ‎01-23-2014
Message 1 of 4 (509 Views)

P2015dn Driver Forgets Installable Options

Here is the setup:

 

Print Server is on a Windows Server 2012 64bit box

Clients are all Windows 7 but are mixed 64bit and 32bit

One room has a P2015dn laserjet with the queue on the server and being handed out to the client via Group Policy

Using the "HP Laserjer P2015 PS Class Driver" 64bit Driver Version 6.2.9200.16430

This specific computer is 64bit

 

The problem:

 

About once a month the user in this room complains that she is unable to use the automatic duplexing option on her printer anymore. So I go to the printer properties and the Device Settings Tab -> Installable Options -> Duplex Unit (for 2-sided printing) option gets set to "Not Installed". I can go in and switch it to "Installed" and this fixes the issue for about a month. Then the report comes back in that automatic duplexing is not working again.

 

Can anyone think of why this option keeps getting set to "Not Installed"? The user does only has "Print" and "Manage Documents" security rights on the printer. So I find it hard to believe that she'd be able to fumble her way in to changing the setting "on accident." When this issue first appeared I did re-create the printer, and of course it fixed the issue for about a month or so. But it has been re-appearing just about monthly since then. Any insights would be greatly appreciated.

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Teacher
Posts: 338
Member Since: ‎06-12-2013
Message 2 of 4 (474 Views)

Re: P2015dn Driver Forgets Installable Options

Just one user?
Honor Student
Posts: 2
Member Since: ‎01-23-2014
Message 3 of 4 (473 Views)

Re: P2015dn Driver Forgets Installable Options

Yeah, fortunately for us, it is only happening to one of our users.

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Regents Professor
Posts: 4,298
Member Since: ‎01-17-2009
Message 4 of 4 (467 Views)

Re: P2015dn Driver Forgets Installable Options

Load the printer on this user's computer as a local tcp/ip printer and see if the same thing happens.
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