PHOTOSMART 5520 WON'T PRINT BLACK

[Kkenny]

I just replaced catridges for my PHOTOSMART 5520.

After that, the color print has no black color.

All catridges are HP new.

This is very frustrated.

[silvyg]

Hi,

Please follow this HP document if the printer doesnt print in black.

http://support.hp.com/us-en/document/c03955472

Hope this helps

[Kkenny]

This help is (typical) support message and totally useless.

I bought the all new (4) catridges from HP online.

I tried all of these steps to clean and align the print heads.

I ran out of 50% of the inks just doing that.    😞

But I still cannot proint black.

I know the black catridge is OK because I can print if I choose "black and white" only.

I hope HP support read this message and give real help.

[Ciara_B]

@Kkenny 

As this is a 5520 I'd advise contacting HP Phone Support, regardless if the printer is out of warranty, as you may require a replacement. Can you please let us know how you get on?

Thanks, Ciara

Phone no.s

http://welcome.hp.com/country/us/en/wwcontact_us.html

Troubleshooting

http://support.hp.com/us-en/document/c03955472

Updating the FW

http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Getting-the-latest-FIRMWARE-amp-PR...

[Kkenny]

I bought genuine HP catridges. I have tried all of these steps. Not helping at all.

[Kkenny]

I called HP services two times but did not get any useful help and no resolution.

[Ciara_B]

Hi @Kkenny 

Can I ask which country are you based in?

[Kkenny · Accepted solution]

for some unknown reason, this problem is gone when I tried printing 2 weeks later.

To summarize:

I am in USA.

I replaced 4 new catridges bought from HP online.

After that, the black won't print if I choose to print in color.

But if I print in "black and white only", the black is actually working fine.

I tried everything suggested in the web forum such as cleaning, alignment, AC prower cycle, ... etc. It did not fix the problem.

I stop using the printer for 2 weeks. But yesterday, I give it a try agin, then the problem is gone.

I don't know what to say. Thanks to HP for the help.

Overall, the servie is nice - just has to call many times.

[Stanoh]

won't print text in any colors but will black density indication only.   All I get is a print of the black color nothing in color or -- text.

[cstrez]

I am also having this issue.  I tried absolutely everything that was posted on line and still could not print black.  I called customer support.  The first time I was disconnected so I tried again and got through.  I spoke to a customer service representative.  Even though I was out of warranty ( Ipurchased this in December 2013), I was referred to a hardware supervisor.  They verified my address and are aware of the problem with these printers.  They are shipping me a new printer for free!!!  This is not a quick process.  I was on the phone for about an hour.  I do have to provide a credit card that they will put a $1 hold on.  They will ship the new printer and I have 15 days to return the old one to them.  As long as they recive my old printer within 15 days they will release the $1 hold on my card.  I should also mention they are not sending me the same printer.  They are sending me a reconditioned HP Envy 5530 as my replacement.  At this time, I am satisfied with the solution.  If I do not get the new printer or encounter any new problems, you will hear from me again!