03-03-2010 09:12 PM
I have a HP OfficeJet 8500 Premier Series printer that I bought not to long ago. All of a sudden I got the dreaded paper jam error. I tried to clear the paper jam, but there was none. I did all the steps on the online guide to clear the paper jam, but the error message constantly comes up. Here is the error message:
Open the print carriage access door, clear the jam then press ok to continue
As far as I can see, there is no paper jam in the printer, I have taken out every single part to see if there was paper in it, but there was none. So, can anyone tell me what technique to try next to clear this paper jam.
03-06-2010 03:50 PM
I have the same problem and it just happened. I have used my printer since September without a problem. The message Paper Jam keeps on showing on the screen. I have tried everything they have suggested several times and there is no paper jams inside.
It makes a clicking noise as if trying to print but then the Paper Jam comes up again,
Not sure where to go for service.
I need my printer to work
03-06-2010 04:23 PM
I have the same prob except I see the paper jammed WAY back there! No way to reach it. Any ideas? Needle nose pliers? Tweezers? Isn't there some way to release the tray to get to the stupid jam????? Please help! The printer door open and close thing is lame....
03-21-2010 07:07 PM
HELP - did you resolve your issue? I have the same problem, it says paper jam but there is no paper jam and it keeps making a clicking sound. I tried turning it on and off, removed every part i could but it still says there is a paper jam. What did you end up doing?????
03-21-2010 07:42 PM
After I tried everything I could think of I found this service number to call.
I called HP service and they made me go through all of the steps once again with the man on the phone. Of course I did this. They needed the serial number and date of purchase and wanted to be sure I had registered my printer (which I had) . They then gave me permission to return my printer to the service centre using a Courier at their cost. It will be repaired if possible and if not replaced because it is under warranty since it is only 6 months old.
1 - 800 -hp-invent is the number I called. So now I am packing up my printer.. and then calling the Courier to pick it up.
I am hoping they give me a new one but not sure what will be the result.
Hope you have better luck than I have. It has been quite a hassle.
03-22-2010 08:16 PM
Just NOW, today, I'm getting this paper jam error.
Went through the steps...even got a piece of paper to feed through the main printer while trying to make a copy. There's no paper jam.
Cannot even press SETUP because the error continues.
This is an Officejet 6210 All in One that has worked flawlessly until now.
I guess I'll have to call the service number.
Thanks for all your comments!
07-21-2010 11:44 AM
Any luck on your issue? I have an office jet 7410. same problem. I have tried tweezers and tried feeding paper into the printer and trying to force the jam through, but no luck. I think my main problem is the printer is jammed with card stock which is pretty thick....
11-01-2010 10:49 AM
I had the issue of having the paper jam error and no paper at all was in the printer and I found this thread. I have a HP Officejet 6310 all-in-one. While initially looking at the inside through the catridge access door, I wondered how I could even access some of the areas that paper might be jammed. I looked around and discovered several hp have an access door on the rear of the printer. After several combinations of opening the catridge access, rear access, and power cycling (shutting off for 60 or more seconds), and a couple of induced catridge jams, the problem resolved itself . As it appears no one had made it that far I figured since it eventually worked for me I would share it.
- Using HP Diagnostic Tools for HP Printers in Windows
- Printer Problems after Upgrading to Windows 10
- Print Jobs Stuck in Print Queue (Windows)
- Resolving 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error
- 'Offline' Printer Status Message Displays (Windows 10)