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- Re: Paper tray stuck - HP 8620 e-All-in-One
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06-23-2016 02:46 PM
I pulled out the paper tray (there is only one) to clear a paper jam. I accidentally put the paper tray back in at an angle and now it won't go in or out. It is about 3" into its slot. I have tried to get it out with the printer in its normal position and also with it upside down on carpet so I can see the paper tray from its underside. Are there some buttons or levers I should be pushing or something else to try?
Thanks much.
Solved! Go to Solution.
Accepted Solutions
06-24-2016 08:02 AM
Hi @bdgrfan76, welcome to the HP Forums!
I understand your paper try is now stuck in the printer and will go in properly, nor can you remove it. At this point, I can only suggest you use some force to remove the tray. I would not try to force it in, it would be best to remove it and reinsert it. If the tray gets damaged you may need to order a new tray and can do that using the HP Part Surfer.
I hope this helps, and best of luck to you.
If this satisfies your inquiry, please click the Accept as Solution button below. Thanks.
Sunshyn2005
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!
06-24-2016 08:02 AM
Hi @bdgrfan76, welcome to the HP Forums!
I understand your paper try is now stuck in the printer and will go in properly, nor can you remove it. At this point, I can only suggest you use some force to remove the tray. I would not try to force it in, it would be best to remove it and reinsert it. If the tray gets damaged you may need to order a new tray and can do that using the HP Part Surfer.
I hope this helps, and best of luck to you.
If this satisfies your inquiry, please click the Accept as Solution button below. Thanks.
Sunshyn2005
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!
06-24-2016 11:30 AM
Sunshyn2005,
I tried this earlier today and it didn't work. I tried again a couple of hours later, and after several attempts the tray finally came out, first one side and the other. Although probably not related, there was also a paper jam in the ADF and I cleared that before trying to print after putting the tray back in. It now seems to be printing OK.
Thanks much,
Sue
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