Photosmart 5510 - part of touch screen dead

[dadredge]

One year and two weeks after I bought it (that two weeks out of warranty!) the lower right quarter of the touch screen on my Photosmart 5510 does not respond to touch. Thus anything that requires use of the screen such as copy and scan cannot be done (two weeks out of warranty!). The printer is little used. Everything else works fine (eg WiFi printing). Is there a potential solution or is this the result of poor quality (anyone else have this problem?)

[lions99]

Hello,

You could be having a hardware issue, which the only way to resolve is to replace the unit. 

I would suggest doing a hard reset on the printer, and if that doesn't resolve the issue call HP@8004746836.

Hard Reset:

Take out the toner/cartridges

Unplug the power cord from the printer and wall

Wait 30 sec

Plug the power cord back into the printer and wall (Make sure the printer is plugged into the wall and not a surge protector)

Insert the toner/cartridges back into the printer

Let me know the outcome

[LouB40]

I have had the same issue as dadredge and used your hard reset suggestion but it has made no difference. Our warranty has just expired too (the printer is 14 months old)!

[Jacgo]

I have the same problem bought this end of July 2012 so guarantee expired now. Right hand side of touch screen is not working. Tried taking cartridges out and switching off still not working. Seems like it might have been a fault with this batch of printers.

[dadredge · Accepted solution]

Here is the solution! (I am the original poster). Download the hp all-in-one remote app to your smart phone/ tablet. This allows you to do all the important things that you should be able to do on the printer touch screen. I also had a problem when I changed WiFi router as you normally have to use the touchscreen to enter the new password. But you can do this via a USB cable to a PC . PS I agree there is a batch issue (loads of people have the touch screen problem) but hp do not want to know!

[Jacgo]

Brilliant now have app on phone and printer now working. Thanks

[andysuth]

Hi,

This appears to be a very common fault.

I hope HP QA are aware of this. 

A firmware patch moving the position of the [OK] button would make this printer usable for another few years.

Could HP Firmware engineers please use a variable position of the button, to prevent overuse of the cheap pushscreen?

Basically if the buttons could appear in Top Left, Top Right, Mid Left, Mid Right, Bottom Left, Bottom Right with text being in a readable position then the printers would last longer and more brand loyalty would be achieved. 

I'm think carefully about which brand of printer I purchase next.