03-30-2014 09:49 AM
My printer is about a year and a half old. The black ink will not print. I have tried cleaning print heads, new ink and the hard reset you have listed here. Nothing works. Do you have any other suggestions besides buying a new printer?
03-31-2014 03:44 AM
So is the printer out of warranty? You can check by entering the serial no. below
I am speaking for myself and not for HP. Twitter: @Ciara_B_HP