Photosmart 6510 - won't print black ink

[juliejensen40]

I am living in France.  My pinter won't print black ink.  I have changed the cartridge and tried using the clean printhead function.  I have also tried to manually swab the heads with water to see if there was blockage.  Nothing has worked.  Can you please help?

[Ratchet_31]

Hi 

You can clean printhead  

1. Load plain, white paper into the paper tray.
2. On the printer control panel, press the down arrow to select Settings, and then press OK.
3. Press the down arrow to select Tools, and then press OK.
4. Press the down arrow to select Clean Printhead, and then press OK.
   The printer cleans the printhead and then prints a test page.
5. Review the print quality on the test page.
   Repeat the same steps for couple of times , if printer still doesnt print in black then the printhead is defective and printer needs to be repalced .

       Please revert for any calirifications,

[Bob_Headrick]

The troubleshooting steps in the document here may help resolve black not printing on your Photosmart 6510 printer.  Be sure to go through all the steps in order.  If the steps there did not resolve the issue it may help to manually clean the printhead as described in the post here.