Photosmart C5180 not printing color

[SCmom]

I just replaced all ink cartridges in my Photosmart C5180 with new HP ink. When I print a test page, in the print quality pattern section the black and yellow come out fine but none of the other colors print.  When printing a page that has color, only the yellow and black print.  We have done a self clean cycle 2 times with no improvement. Had this 10 years and love it, I'd hate to have to replace it.  If I do have to replace, any suggestions for a good HP printer for quality photos but also general printing?

[DavidSMP · Accepted solution]

Hi @SCmom,

Thank you for visiting the HP Forums! 🙂 Good Day! 🙂 Hope you are doing well. 🙂 I reviewed the post about print quality issues with the printer. It will be a genuine pleasure to assist you here.  🙂

You are a valued HP customer and we appreciate you greatly for doing business with HP. 🙂 I have reviewed the situation and it is paramount that we address your issue. Thank you for giving us the privilege to assist you on this platform. 🙂  Stupendous diagnosis and troubleshooting were done before posting your query. 🙂 Kudos to you on that score. 🙂

The issue looks like being hardware related. So please try making a few copies in color directly from the printer without any communication from the computer.

• Please try to make a few copies directly from the printer without any intervention from the computer. Please place the required document face down on the flatbed scanner and touch the copy button. If it copies fine, then the issue could be software related.

If it does not copy correctly then the issue is hardware related and the printer needs to be replaced. Based on your specifications and requirement you could contact http://store.hp.com

This link could help for print quality issues if it has not been done already: http://support.hp.com/us-en/product/HP-Photosmart-C5100-All-in-One-Printer-series/1153538/model/1153...

If it works fine please uninstall the printer software complete from this link: http://support.hp.com/in-en/document/c02259020

T

hen please follow the steps to remove the print server printer drivers.

• Remove the printer from the devices list” from the link.
• Then please uninstall all the HP drivers from print server properties option.
• Steps: go to control panel->devices and printers-> print server properties->drivers->select the printer and click on remove.
• Print server properties show up at the top when you select the correct printer option.

Then install the latest printer software from this link: http://support.hp.com/us-en/drivers/selfservice/swdetails/HP-Photosmart-C5100-All-in-One-Printer-ser...

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

Happy holidays to you and your family. 🙂

[DavidSMP]

Hi @SCmom,

I thank you greatly for accepting this as a solution. It has been an absolute privilege to have worked with you and shared this platform with you. I hope things work great for you 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

You take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂