• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-28-2010 05:18 PM

HP Recommended

where can I get a driver for my Photosmart P1000 for Windows 7?

 

Thanks,

 

Jack

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-20-2014 03:00 PM

HP Recommended

I sucessfully installed Photosmart P1000 with driver HP Desk Jet 970Cse to Windows 7 by following your steps (Part I) and Part II; steps I  found at suport- amlabels -for moving unspecified item to the printer list. 

 

 Note:  When I used HP Desk Jet 990C (do not use) it connected the printer to the computer but would send paper through without printing- DJ970Cse worked perfectly for me. 

 

 Here's the whole process Part I, Part II, Part III. 

 

Note In part II I wasn't able to find the correct driver because I wasn't able to do windows update from there.  There may be an easier way to do this, but this worked:

 

Part I:  (to enable windows update)

1. Go to devices and printers,

2. click add printer,

3. Change LPT1 to USB port.

4. Click windows update (to load more drivers) -after loaded - Click HP (not Hewlett-Packard spelled out)and then clickDesk Jet 970Cse

5.  Following  all the directions through to finish (not alarmed that the test print doesn't work- this step is solely for the windows update to register for Part II- later you will uninstall this useless printer). 

 

Part II

 

A problem that can be encountered when installing your label printer on the Windows 7 operating system is that it will place it in the unspecified devices list, even after you believe you have installed the drivers correctly.

 

Now to remove it from the unspecified list, please follow these quick steps:

  1. From the Windows taskbar, click the Windows icon ( ), right-click Computer , and then click Manage . The Computer Management window opens.
  2. Click Device Manager in the left pane of the Computer Management window under System Tools. A list of installed devices displays in the right pane of the Computer Management window.
  3. Right-click your product in the Other devices list, and then click Update Driver Software . A dialog box opens to locate the driver software.
  4. Click Browse my computer for driver software .
  5. Click Let me pick from a list of device drivers on my computer , and then click Next . The Add Printer Wizard opens.
  6. Under Manufacturer in the Install the printer driver window, click on your manufacturer .
  7. Under Printers , select the alternate driver for the product (listed in the table in the step to Determine the appropriate compatible driver ), and then click Next . An Update Driver Warning window opens.
  8. Click Yes to continue the driver installation.
  9. Pull up a document to print and select HP Desk Jet 970 Cse (copy 1).  It should print color and black. 
  10. Go to Part III to delete first printer installed. 

Your device will now be completely installed and ready to use.

If you need any further help or advice, please contact AM Labels on 01536 414 22201536 414 222 FREE  end_of_the_skype_highlighting

 

Part III

1.  Cancel test print from the first printer installed HP Desk Jet 970 Cse

2 . Uninstall HP Desk Jet 970 Cse   Do not uninstall (Copy 1)

3.  (Copy 1) will replace the uninstalled printer. 

 

I hope you have sucess quicker than I did- it took me two hours to finally combine these two processes and then I also had to restore my computer to an earlier version to start fresh after intalling HP JD 990C. 

 

 

 

View solution in original post

Was this reply helpful? Yes No
47 REPLIES 47

‎09-28-2010 05:56 PM

HP Recommended

Hi Jack,

 

Your printer is not supported in Windows 7. However, you might try using an alternate print driver like the DJ 930 or 970.

 

Here's an example:

http://windows-7-help.blogspot.com/2010/01/download-hp-photosmart-p1000-printer.html

I work for HP.

Say "Thanks" by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution".
Was this reply helpful? Yes No

‎09-28-2010 06:19 PM

HP Recommended

I did install the DJ 930 driver, but I cannot print in color. Any suggestions?

 

Thanks,

 

Jack

Was this reply helpful? Yes No

‎09-29-2010 09:44 AM

HP Recommended

hhhhmmmmm - 2 things I would try.

 

1) Can you print a test page from the printer's front panel? Is that in color? I just want to make sure it's not a hardware problem.

 

2) Try using the DJ 990C

I work for HP.

Say "Thanks" by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution".
Was this reply helpful? Yes No

‎11-06-2010 12:31 PM

HP Recommended

On another post a user responded with this....

 

Click Start, Devices and printers, add printer > add local printer > USB001 > choose brand and model > Windows Update > Select HP, HP Deskjet 930C/932C/935C, Click next and follow on-screen instructions.

 

It worked for me, maybe for you 🙂

Was this reply helpful? Yes No

‎12-07-2010 09:25 PM

HP Recommended

I am running Windows 7 (64 bit) and I have tried installing the HP DJ 930C/932C/935C driver on the USB001 port.  I am able to trigger a Test Print Page, but it comes out totally blank.  Ink cartridges are new.  Printer worked fine with Windows XP.  Problem began when I upgraded to this Windows 7 machine.   PLEASE HELP!!!!

Was this reply helpful? Yes No

‎10-28-2011 02:11 PM

HP Recommended

Looked in most recent Microsoft list for 9xxxC drivers and could not find.  Any other HP drivers work with the P1000 printer.  Sahme not to have some use for it, it still works fine.

Was this reply helpful? Yes No

‎03-07-2012 06:50 AM

HP Recommended

I have the same problem, none of the deskjet 9xx drivers show up for me. I have done the windows update. What should i do?

 

AddPrinter.png

Was this reply helpful? Yes No

‎03-07-2012 12:22 PM

HP Recommended

Try the Photosmart 990c driver.

I work for HP.

Say "Thanks" by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution".
Was this reply helpful? Yes No

‎03-08-2012 08:40 AM

HP Recommended
@JohnnyUtah wrote:

Try the Photosmart 990c driver.


That's the problem, i have run the windows update, but none of the 9xxx drivers show up.

This is a list of the drivers that DO show up. Will any of them work?

 

HP 910
Hp 915
hp business inkjet 1000
hp business inkjet 1200
HP Business Inkjet 2200/2500 (HPA)
HP Business Inkjet 2230/2280 HPA
HP CM8000 Color MFP Series PCL6
hp color inkjet cp1700
HP Color LaserJet 2700 Series PCL6
HP Color LaserJet 2800 Series PS
HP Color LaserJet 9500 PCL 6
HP Color LaserJet CM3530 MFP PCL6
HP Color LaserJet CM6030 MFP PCL6
HP Color LaserJet CM6040 MFP PCL6
HP Color LaserJet CP1510 series PCL6
HP Color LaserJet CP2020 series PCL6
HP Color LaserJet CP3505 PCL6
HP Color LaserJet CP3525 PCL6
HP Color LaserJet CP4005 PCL6
HP Color LaserJet CP5220 Series PCL6
HP Color LaserJet CP6015 PCL6
HP Deskjet 450
HP Deskjet 460 Series
hp deskjet 5100
hp deskjet 5550 series (HPA)
hp deskjet 5600 series (HPA)
HP Deskjet 6940 series
HP Deskjet 6980 series
HP Deskjet 9800 Printer
HP Deskjet D1300 series
HP Deskjet D1400 series
HP Deskjet D1500 series
HP Deskjet D2300 series
HP Deskjet D2400 series
HP Deskjet D2500 series
HP Deskjet D2600 series
HP Deskjet D4100 series
HP Deskjet D4200 series
HP Deskjet D4300 series
HP Deskjet D730
HP Deskjet F2100 series
HP Deskjet F2200 series
HP Deskjet F300 Series
HP Deskjet F4100 series
HP Deskjet F4200 series
HP Deskjet F4400 series
HP Deskjet F735 series
hp digital copier 410
HP LaserJet 2200 Series PCL 5
HP LaserJet 2300 Series PS
HP LaserJet 2300L Series PS
HP LaserJet 3050 Series PCL5
HP LaserJet 3052 Series PCL5
HP LaserJet 3055 Series PCL5
HP LaserJet 3390 / 3392 PCL5
HP LaserJet 4100 Series PCL6
HP LaserJet 4200/4300 PCL6
HP LaserJet 4250 PCL6
HP LaserJet 5200 Series PCL5
HP LaserJet 5200L Series PCL5
HP LaserJet M3027 mfp PCL6
HP LaserJet M3035 mfp PCL6
HP LaserJet M4345 mfp PCL6
HP LaserJet M5025 mfp PCL6
HP LaserJet M5035 mfp PCL6
HP LaserJet M9040 MFP PCL6
HP LaserJet M9050 MFP PCL6
HP LaserJet P2015 PCL6
HP LaserJet P2050 Series PCL6
HP LaserJet P3004 PCL6
HP LaserJet P3005 PCL6
HP LaserJet P3011/P3015 PCL6
HP LaserJet P4014/P4015 PCL6
HP LaserJet P4515 PCL6
HP Officejet 4300 Series
HP Officejet 5600 series
HP Officejet 6000 E609a Series
HP Officejet 6000 E609n Series
HP Officejet 6100 series
HP Officejet 6200 series
HP Officejet 6300 series
HP Officejet 6500 E709a Series
HP Officejet 6500 E709n Series
hp officejet 7100 series
HP Officejet 7200 series
HP Officejet 7300 series
HP Officejet 7400 series
hp officejet d series
HP Officejet H470 series
HP Officejet J3500 Series
HP Officejet J3600 Series
HP Officejet J4500 Series
HP Officejet J4660 Series
HP Officejet J4680 Series
HP Officejet J5500 Series
HP Officejet J5700 Series
HP Officejet J6400 Series
HP Officejet K7100 Series
HP Officejet Pro 8000 A809 Series
HP Officejet Pro 8500 A909a Series
HP Officejet Pro 8500 A909g Series
HP Officejet Pro 8500 A909n Series
HP Officejet Pro K5300 Series
HP Officejet Pro K5400 Series
HP Officejet Pro K550 Series
HP Officejet Pro K850 Series
HP Officejet Pro K8600 Series
HP Officejet Pro L7300 Series
HP Officejet Pro L7400 Series
HP Officejet Pro L7500 Series
HP Officejet Pro L7500 Series BT
HP Officejet Pro L7600 Series
HP Officejet Pro L7600 Series BT
HP Officejet Pro L7700 Series
HP Officejet Pro L7700 Series BT
HP Photosmart 2600 series
HP Photosmart 2700 series
HP Photosmart 3100 series
HP Photosmart 3200 series
HP Photosmart 3300 series
HP Photosmart 8100 series
HP Photosmart 8200 series
HP Photosmart 8400 series
HP Photosmart 8700 series
HP Photosmart A310 series
HP Photosmart A310 series BT
HP Photosmart A320 series
HP Photosmart A320 series BT
HP Photosmart A430 series
HP Photosmart A430 series BT
HP Photosmart A440 series
HP Photosmart A510 series
HP Photosmart A510 series BT
HP Photosmart A520 series
HP Photosmart A520 series BT
HP Photosmart A610 series
HP Photosmart A620 series
HP Photosmart A620 series BT
HP Photosmart A710 series
HP Photosmart A710 series BT
HP Photosmart A820 series
HP Photosmart A820 series BT
HP Photosmart A620 series
HP Photosmart B8500 series
HP Photosmart C309a series
HP Photosmart C3100 series
HP Photosmart C4100 series
HP Photosmart C4200 series
HP Photosmart C4340 series
HP Photosmart C4380 series
HP Photosmart C4400 series
HP Photosmart C4500 series
HP Photosmart C4600 series
HP Photosmart C5100 series
HP Photosmart C5200 series
HP Photosmart C5300 series
HP Photosmart C5300 series BT
HP Photosmart C5500 series
HP Photosmart C5500 series BT
HP Photosmart C6100 series
HP Photosmart C6100 series BT
HP Photosmart C6200 series
HP Photosmart C6300 series
HP Photosmart C6300 series BT
HP Photosmart C7100 series
HP Photosmart C7100 series BT
HP Photosmart C7200 series
HP Photosmart C7200 series BT
HP Photosmart C8100 series
HP Photosmart C8100 series BT
HP Photosmart D5060 series
HP Photosmart D5060 series BT
HP Photosmart D5100 series
HP Photosmart D5300 series
HP Photosmart D5400 series
HP Photosmart D6100 series
HP Photosmart D6100 series BT
HP Photosmart D7100 series
HP Photosmart D7100 series BT
HP Photosmart D7200 series
HP Photosmart D7200 series BT
HP Photosmart D7300 series
HP Photosmart D7300 series BT
HP Photosmart D7400 series
HP Photosmart D7400 series BT
HP Photosmart D7500 series
HP Photosmart Pro B8300 series
HP PSC 1500 series
HP psc 1600 series

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.