02-08-2014 05:06 PM
02-10-2014 11:43 AM
I understand that you are still getting an ink error after installing a new ink cartridge. I will try my best to help you resolve this.
In this document for 'Cartridge Failed' or 'Cartridge Not Compatible' Error Message Displays on the Computer, are steps that may resolve this issue for you.
I hope this helps, let me know how it goes.
02-10-2014 12:37 PM
Hi, thanks for your suggestions. I tried them all and still get the same message: "The following Ink Cartridge appears to be missing or damaged." It is a brand new cartridge, bought in a pack of 4 564 cartridges at Staples. All the other cartridges work perfectly. I always use HP cartridges and have never had this problem before. I tried reinstalling the old cartridge and the printer recognizes that cartridge.
Unfortunately I did not keep the receipt as I did not anticipate that the brand new HP cartridge might be faulty.
I did notice that the old cartridge has three small orange raised dots around the ink nozzle, and the new cartridge has four such dots. Could this keep it from seating properly?
Hopefully you have another suggestion.
02-12-2014 12:25 PM
I am sorry that information did not help. I recommend that you please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. Hewlett Packard Technical Support
They will have other options for you to try.