02-18-2014 03:57 PM - last edited on 02-28-2017 04:19 PM by OscarFuentes
Hello Cantuaria, Welcome to the forums
If you wish to repost your message in English, I would be glad to help you.
Also, please include your model number. How Do I Find My Model Number?
I work on behalf of HP
★Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!