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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Printer Envy 5530 error/ printer not known
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03-29-2017 08:21 AM - edited 03-29-2017 08:39 AM
When I print I get the message printer is not known on this computer (can't make contact with printer and error while printing). When I look in HP all in one remote the right printer is installed and selected (it has a green check mark). I just installed the latest update but still it doesn't work.
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Accepted Solutions
03-29-2017 08:46 AM
Hi,
Thanks for using the HP Forums.
Can you download and install the FULL feature printer software from HP for your operating system:
The following resource will help you :
http://123.hp.com/us/en/
Key in your printer model, Operating System and download & install the FULL feature software.
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.
Hope that helps.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
03-29-2017 08:46 AM
Hi,
Thanks for using the HP Forums.
Can you download and install the FULL feature printer software from HP for your operating system:
The following resource will help you :
http://123.hp.com/us/en/
Key in your printer model, Operating System and download & install the FULL feature software.
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.
Hope that helps.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
03-29-2017 10:04 AM
Thank you for your message. I've downloaded and installed the full program. The printer is connected but it doesn't print. The documents stay in the queu (tasks) with the following message: Error while opening printer, printer HPE6B404 doesn't exist on the computer.
Do you know what to do?
03-30-2017 12:44 AM
Hi @Lydias,
Glad to hear that your issue is resolved and all is working well now.
Have a nice day!
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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