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Student
Posts: 1
Member Since: ‎02-10-2013
Message 1 of 5 (41,479 Views)
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Printer appears offline, Windows 8

I just bought a new hp laptop (Windows 8) and installed my Laserjet P1102 via HP printer install wizard because the system requirements do not include Windows 8.

 

I was able to install it and printed some papers but after I restarted my laptop the printer appears offline. I think the laptop doesn't recognize it because a new printer appears online which is Laserjet 1100 but says it's not installed and wouldn't print.

 

How can I make the laptop recognise the printer as Laserjet P1102 the one that's already installed ? and why does it appear offline ? :l

 

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Accepted Solution

Re: Printer appears offline, Windows 8

This thread has been locked, For more information on HPPIW please refer to the following support document:

http://support.hp.com/us-en/document/c02681060

The HP Printer Install Wizard is a support application from HP that assisted in downloading printer software. This support application is no longer supported by HP. The last update to this software was on September 22, 2015.

 

To download and install the latest version of software for your HP printer, please visit 123.hp.com, HP support website, or HP Support Assistant (in English).

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Distinguished Professor
Posts: 5,287
Member Since: ‎11-22-2011
Message 2 of 5 (41,465 Views)

Re: Printer appears offline, Windows 8

[ Edited ]

This article should help with your printer offline error:

 

Laserjets: http://support.hp.com/us-en/document/c02241610

Inkjet Windows 7: http://support.hp.com/us-en/document/c04249080

Inkjet Windows 8: http://support.hp.com/us-en/document/c04249080

Inkjet Windows Vista: http://support.hp.com/us-en/document/c04249080

Inkjet Mac: http://support.hp.com/us-en/document/c04249334

 

Give the steps outlined a try and let us know if it helps.

Best of Luck!

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
Student
Posts: 1
Member Since: ‎09-22-2013
Message 3 of 5 (33,306 Views)

Re: Printer appears offline, Windows 8

I followed what you posted for this other person.  I can't get past the point in step 4 of Solution Five.  The "Use Printer Offline" is checked and I am unable to uncheck it.  When I try, it gives a message that some error has occured, but it is not specific on what error.

 

My configuration:

- Windows 8 (Acer Aspire R7)

- HP CP2025 Pinter

- USB Connection

 

The printer was working with my new Windows 8 laptop on a USB 2.0 hub.  I changed to a USB 3.0 hub and it stopped working (got into the current situation).  I have tried to take the printer off the hub and directly connect to the laptop, but it still will not print, now.

Student
Posts: 1
Member Since: ‎12-01-2013
Message 4 of 5 (27,041 Views)

Re: Printer appears offline, Windows 8

I found that if I check Use Printer Offline and then uncheck it that Windows 8 will finally recognize that the printer is actually online.

Moderator
Posts: 8,529
Member Since: ‎09-30-2014
Message 5 of 5 (201 Views)

Re: Printer appears offline, Windows 8

This thread has been locked, For more information on HPPIW please refer to the following support document:

http://support.hp.com/us-en/document/c02681060

The HP Printer Install Wizard is a support application from HP that assisted in downloading printer software. This support application is no longer supported by HP. The last update to this software was on September 22, 2015.

 

To download and install the latest version of software for your HP printer, please visit 123.hp.com, HP support website, or HP Support Assistant (in English).

I Work for HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation