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Honor Student
Posts: 2
Member Since: ‎04-06-2011
Message 1 of 3 (1,058 Views)

Printer doesn't print correctly

The HP printer does a GREAT job.  Lately, though, I have run into difficulties.  The printer doesn't print the whole page on emails.  That is, when somebody emails a schedule or receipt.  It will skip lines.  The printer will print heading for example and skip what is under the heading.  Then go to the next column and list and heading and skip what was under that heading.  And, the last time at a printing attempt,  the lining up of the sentences is incorrect.  That is, when a sentence is done, the next sentence starts a brand new line.




J. L. L. (aka Deanculvert)

Associate Professor
Posts: 984
Member Since: ‎04-20-2010
Message 2 of 3 (1,013 Views)

Re: Printer doesn't print correctly

Hi - Can you provide some additional information?


- What printer do you have?

- What OS are you using?

- Does it only happen from one application or does it happen from all applications?



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I am an HP employee.
Honor Student
Posts: 2
Member Since: ‎04-06-2011
Message 3 of 3 (964 Views)

Re: Printer doesn't print correctly

I have an HP Photosmart 7960.  When I want to print something from an email, it doesn't print it all.  If, for example, I print or attempt to print a schedule, it would miss who is on the schedule but have the time of this person that is scheduled.  It would print only parts of it.


Also, I used to be able to transfer pictures from the card from a camera into a port from the printer and on to the computer.  Right now, the printer doesn't allow that.  A message in red comes on stating the printer does not recognize the computer.


Sorry I wasn't very explicit before.



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