Printer doesn't wake up when print job received

[TanCC]

Hi,

The all-in-one printer in my company doesn't work well as it does previously.

It supposed to wake up when receive printing jobs but it doesn't. User has to touch the control panel then only it starts to print. After that user can do another printing without problem. We have setup this printer on LAN and i checked the EcoSmart console that all wake on events are ticked. (i.e. USB, LAN, contriol panel & fax ring).

Another thing i found is 2 of the ink cartridge have low supplies, not sure if this causes the problem though.

Pls advise what will be the possible causes?

Thank you.

CC

[sabretooth04]

These settings are for setting up your wireless printer to stay connected to your router, keep wireless devices better connected and makes your router secure and hack proof.

While DHCP is convenient, devices such as printers should always be assigned a static (fixed) IP address manually to avoid conflicts on your wireless network.

1. Set a static IP in the printer (click here) outside the DHCP range of the router (check your manual). This is for Linksys routers but can be used for all routers. Verify your DHCP range and change this first if needed. More Wireless Printing help is here (Windows solution 4, static IP).
2. Verify in the printer that 'Auto Off/Sleep' is disabled and/or the System Mode Time Out is set to zero (0). Use the Embedded Web Server (EWS) by going to the printers IP address in your browsers address bar, click Settings Tab/Auto Off. Or use the Printer Assistant, Printer Home Page (EWS). Also check your Printers Properties.
3. If the printer supports and has IPv6 enabled, turn off IPv6 in the printer.
4. If needed and you assigned a static IP address, try using 8.8.8.8 for the Preferred DNS server and 8.8.4.4 as the Alternate DNS server. 
5. Wireless printers only work on the 2.4Ghz band.
6. Verify the printer is on the latest firmware by checking with the HP Support site.

In the router: (Refer to your router manual for information) 

1. Use a fixed wireless channel like 1, 6 or 11, never 'auto', try channel 1 first then the rest. 
2. Set router to 20Mhz only, or 145Mbps depending on router. 
3. Always use WPA2-AES (Personal) encryption, but you can try ‘mixed’ mode. 
4. Disable WPS and never use it and disable UPnP for the routers security. Nobody can hack your system now and helps with wireless connectivity (if you want to know why, search the web).
5. If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are NOT the same, they must be different for all bands, even for any Guest networks.
6. SSID broadcast must be enabled.
7. Save all settings. Power off both, wait 2 mins.  Power on router wait 2 mins. 
8. Power on printer and verify it reconnects to router. 

Windows 7/8/8.1   Is Network Discovery on or off?

1. Control Panel/Network and Internet/Network and Sharing Center/Advanced sharing settings.
2. Under Home or Work (current profile) / Network Discovery.
3. Select "Turn on network discovery" and save changes.

[TanCC · Accepted solution]

Hi Sabretooth04,

Thanks for your sharing.

Just to inform that my problem is resolved by changing a new ink cartridge.

So probably because low supply on cartridge a message pop up at conrol panel and once user touch it will continue printing.