Printer has message Ink System Failure.

[EllenH804]

I have soaked, cleaned and reinstalled printhead. Remote troubleshooting now recognizes all cartridges (Before cleaning printhead, black cartridge was not recognized).   I have shut down,  unplugged and brought back up - message Ink System Failure will not go away,  I am unable to use any of the ink status tools such as cleaning, check ink levels.  Does anyone have any more ideas??  Problem started when I installed new HP cartridges - I had left old cartridges out for a couple of days, then installed new.  Don't know if that has caused a problem.

[Jeet_singh]

Hi @EllenH804,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I came across your post and wanted to assist you. I see from the post that you are getting Ink System Failure error message on your printer screen. Don't worry as I have a few suggestions which should help you to resolve this issue,

Kudos to you for trying out the steps before reaching out to us.

In the meantime, let's try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website. 

For more details, please follow the steps suggested in the support document for - HP Printers - 'Ink System Failure' or '0x ...' Error Code Displays - Click here

If the issue persists, I would suggest this could be a printer hardware. I would recommend you contact our HP phone support for available service options. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

[EllenH804]

I appreciate your efforts in trying to help me.  Hard reset did not work.  Tried to fill out form but only contact info it gave me was to TWEET.  I  do not TWEET. 

[DavidSMP]

Hi @EllenH804,

As @Jeet_singh, is out of office for the day, I am jumping in to assist you. Brilliant effort, great persistence and spectacular troubleshooting to try and fix the issue. It certainly looks like a hardware issue with the printer. Please contact Hp phone support in this regard. If you live in the US or Canada, I will send you a private message with the phone number. Please ensure that you check your private message on HP forums and also your inbox.

Please keep me posted. I will keep a watch for your reply.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[Rammmmm]

try calling 1-800-474-6836