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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-15-2014 06:51 PM

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How do you fix error state
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‎12-10-2014 05:32 PM - edited ‎12-10-2014 05:33 PM

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@leethesign wrote:

Thank for that - it seems that I am a total dork - the **bleep** thing wasn't connected.

The USB had come out when I moved the computer to the back of my desk!

 

Doh!


This is not the solution - although I wouldn't expect my printer to work if it wasn't plugged and I was using a USB connection. The solution will likely have to do with your security firewall settings. I have McAfee - I turned off the firewall, then the error state message went away and it printed fine. I turned the firewall back on and clicked 'restore defaults', and I no longer have a problem. Hope this helps.

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‎12-12-2014 10:36 AM

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Hi Leebourn, can you tell me step-by-step (I am no computer geek) how you went about the printer settings to fix your 'error state' on your computer. I have a photosmart 5520 series and I accidentally deleted the printer. I thought I had reinstated it but the word error still comes up on the computer screen under printers.

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‎12-25-2014 02:42 PM

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Printer in error state indicates the printer can not be reached. Check that the printer is installed correctly. Check that the firewall is not blocking access. Check that the path to the printer is defined correctly. If it is a remote printer accessed through anothed computer chances are the path is not defined correctly.

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‎03-07-2015 12:39 AM

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Hiii!!

 

I have tried several times to unplug,  and hold button for 1 minute and it didn't work. I tried reloading the printer-B210-and using that, and it didn't work. I printed some things a few days ago, and now I can not!!!

kpturpin

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‎03-09-2015 03:38 PM

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Hi there @Kathie2 , Welcome to the forums!

I understand the troubleshooting did not help the problem, and the printer is still in an error state.

 

As you have completed the troubleshooting, give us a call directly to discuss your printer replacement options with HP.

 

Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

 

Thank you!

ℜ a i n b o w 7000

I work on behalf of HP



★Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
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‎05-29-2015 09:05 AM

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I have a HP DESKJET 1512

I put in new ink and its now showing "error" and with not work

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‎06-07-2015 08:58 PM

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how do I fix this? I am unable to print anything!

 

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‎06-28-2015 02:56 PM

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What do I do about the message "Printer in Error State?"

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‎07-04-2015 11:46 AM

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How do I fix my printer in an error state - HP8600?

all ideas gratefully received for trying.

 

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