Printer is printing faded pages

[GraduatingSoon]

** Mods please fee l free to move this to the correct board. **

My printer was working fine yesterday, but today when I tried printing out some documents (word documents) the pages were coming out really faded. I cleaned and aligned the print head, bought new ink, tried new types of paper, took out and reinserted the cartridges and still the same thing. The page printed the colors just fine but nothing with black ink showed for whatever reason, even though the cartridge is new. I even tried resetting the printer and restoring back to default settings. I'm not sure what else to do at this point so any help would be greatly appreciated as I really need to print out these documents. 

Thanks in advance.

[The_Fossette]

Hi @GraduatingSoon

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I understand that you are having issues with the print quality.

I’d love to help!

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score. 

Follow the steps in the below link and check.

http://hp.care/2fGhMYH

Let me know how it goes! Looking forward to your reply.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead.

Cheers!