05-26-2012 11:12 AM
My printer loses wireless connection to my router when it goes to sleep and I have to input the WEP key again. As long as the printer is awake it works fine. The wireless light remains on.
Printer is HP Officejet Pro 8500A Plus and the router is a Verizon 7500.
05-26-2012 06:31 PM
Can you change the router settings? WEP is not in the least secure and may lead to connection problems like this. If you cannot get into the router settings, you may want to contact Verizon and tell them you are not comfortable with WEP.
I am employed by HP
05-27-2012 03:46 PM
If you mean WPA, that is good.
Let's set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 184.108.40.206 for the first DNS and 220.127.116.11 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
I am employed by HP
08-14-2012 09:17 AM
I have the same issue with an HP 6500 officejet. My printer looses it's passphrase and needs to be re-entereed. So my setup is on wireless g using WPA2.
I don't understand HP's workaround of assigning a static IP address. If I wanted a static pool, I'd of setup my wireless network with static addresses! It's funny that my 14 other devices including 2 DVRs (which also go to sleep with hard drive power down) don't lose their dynamic IP addresses.
OK, so HP is this an admitted bug ?