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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-18-2017 03:25 PM

HP Recommended
Product: Deskjet F4280
Operating System: Microsoft Windows 8.1 (64-bit)

First time on this forum...thank you for reading!

 

My Deskjet printer (over 6 yrs old) is hard wired to my laptop via the USB port.  Printer was working fine one day, not the next.  Changed printer cartridge and a sample sheet was printed (printer working).

 

Talked to London Drugs and he suggested I remove the printer driver, connect, reconnect, restart computer, etc...then try to install printer software again.

 

When I try to install the printer software again, I receive an error message reading:

 

Operating System on this computer is not supported.   The installation cannot continue until this is resolved.

 

My laptop is only approx 3 or 4 years old.

 

Could it be as simple as the cable malfunctioning?  Both USB ports work with a mouse.

 

Any suggestions on the direction to go would be very helpful.

 

Thank you!

1 REPLY 1

‎03-19-2017 01:38 PM

HP Recommended

I figured it out!  🙂

Thanks anyways!

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