06-28-2014 12:12 AM - edited 06-28-2014 12:17 AM
My printer had the same problem - when printing a typical Word document page, it would put some black ink on paper, but only some lines would print, leaving most of the page blank.
I tried to realign the heads several times, it did not fix the problem. I changed the black ink cartridge, it did not help either.
So I went on Amazon, ordered new "hp original" printing heads, got them delivered from a third party vendor in a couple of days, changed the heads, and now my printer works as new.
Changing the heads costs me 1/3 of the price of a new printer. The local electronics company who sold be the printer did not have heads on stock and was only willing to sell me a new printer.
12-01-2014 09:46 AM
Please post back with some additional detail, such as what you have tried so far and what printer model you have; How Do I Find My Model Number or Product Number?
Please also let me know your Country/region, Please include your country/region in your next post. Thanks.
I work on behalf of HP
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02-26-2016 01:25 PM
I have a HP Photosmart 6520 eAll in One printer. After changing print cartridges my printer will not print in black. I am out of warranty so probably going to have to replace.
I see that one suggestion is to manually clean but have no idea how, any help appreciated.