03-23-2013 07:43 AM
I was having issues with printing on my HP Officejet Pro L7590 and replaced the black/yellow printhead about 3 weeks ago. After that, the printer worked great and I was able to print without any issues.
Now, the printer is saying, "The folowing printhead(s) has a problem: black/yellow [K/Y].
I've looked online and have followed directions from HP on cleaning the printhead while the printer is unplugged, etc. But nothing has helped.
Is there anything else I can do? It's still a new printhead (I didn't do that much printing when I installed it three weeks ago that would have used it up).
03-23-2013 10:18 AM - last edited on 04-19-2016 12:50 PM by OscarFuentes
Hi there PinotTheCat, if you've done the online troubleshooting then I'd suggest contacting HP phone support as you may require a replacement.
Please let me know how you get on
Limited warranty for inkjet cartridges and printheads
I am speaking for myself and not for HP. Twitter: @Ciara_B_HP
05-30-2013 01:31 PM
Do you mean you changed the print heads and not the cartridges? (Sorry for being stupid and having to ask)
I just damaged the printheads on my printer when I removed a paper jam and now black is not making an appearence on the paper every second 2 lines of text. Can this be fixed by replacing the print head? Where would I get a print head?
I tried cleaning the printhead but it did not improve the situation.
Would love to hear how you got on if you have the time.
05-30-2013 04:10 PM
Alright, first here is a site that you can use to find your different avenues of support, contacting a phone representative would be the best way of getting a replacement print-head sent to you if it is under warranty :
Additionally, there is an interesting post made by one of our forum participants about the steps you can take to manually clean the print-head by soaking it in water. Here is a link to that information :
Let me know how that goes and I will get right back with you!