Printing on custom size paper

[Lea1337]

I have just installed an HP OfficeJet Pro 8600, and have been trying to print a 4.5 x 6.5 inch size. But this option is not in the available paper size list, and I have no option of creating a custom size. After googling, I found a thread in here that recommended trying another driver. I did, and was able to create a custom size. But when trying to print, the printer immediately displays 'cancelling print', and nothing happens (no error message on my computer or on the printer).

I tried a couple of other drivers, but either they don't work or Word ends up freezing when I try entering printer preferences.

Does anyone know of a driver that works on an OfficeJet Pro 8600 that also allows definition of custom paper sizes? Or any other good suggestions?

[Ronnie_N]

Hi ,

Sorry to hear about the issue that you are facing with your printer.Can you let me know what is the OS on your computer and what was the alternate driver that you used?

Regards,

Ronnie_N

[divya_t]

Try using 4.49 x 6.38 custom size, this is basically called as Envelope C6 custom size type in the Printer Driver.

If you are giving a print then first try to set Print Option from the document print options to Envelope C6 and hit print from the document.

Also, you can  install a Universal Print Driver for Windows PCL6 (UPD PCL6) or a Universal Print Driver for Windows PostScript (UPD PS), incase you don't have a Universal Print Driver

Please find the link to download the drivers mentioned above.

For UPD PCL6 :

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?javax.portlet.begCac...

For UPD PS :

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=3271558&sp...

Please send Kudos if you are satisfied with this suggestion.

I  work for HP.

Thanks

Divya

[Lea1337]

Ny OS is Windows 7, and I first tried the drivers for Deskjet 450 and 9800. The second one didn't work at all while the first resulted in the printer cancelling the print.

I also tried a few other drivers that I can't recall the name of, they also resulted in either cancelled printout, or frozen Word or just not accessible at all.

[Ronnie_N]

As my colleague has mentioned,

Try using 4.49 x 6.38 custom size, this is basically called as Envelope C6 custom size type in the Printer Driver.

If you are giving a print then first try to set Print Option from the document print options to Envelope C6 and hit print from the document.

Also, you can  install a Universal Print Driver for Windows PCL6 (UPD PCL6) or a Universal Print Driver for Windows PostScript (UPD PS), incase you don't have a Universal Print Driver

Please find the link to download the drivers mentioned above.

For UPD PCL6 :

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?javax.portlet.begCac...

For UPD PS :

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=3271558&sp...

Regards,

Ronnie_N

Hit Kudos if the post is helpful

[Ronnie_N]

Also,

[Ronnie_N · Accepted solution]

Hi,

Please try installing the HP Deskjet 6980 Alternate driver and then try printing.Most of the times,this would resolve the issue.

Regards,

Ronnie_N

[Lea1337]

Actually, I'm going to print on several "non-standard" sizes, and with quite small margins too, so I need the paper size to be exact. I tried with the suggested driver, and this did the trick! Thanks 

[susieiv]

Would the same HP Alternate driver work with Apple OSX 10.8.5?

[jason_h]

Hey susieiv,

I see you are looking for how to swap to an alternate driver for your Mac OS.  Please review the thread by Shane_R on how to perform this action.

http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/Problems-with-Acrobat-Reader/td-p/2775647

Hope this helps,

Jason