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Student
Posts: 1
Member Since: ‎03-15-2010
Message 1 of 6 (3,367 Views)

Printing stopped after changing ink cartridge

I loaded a new black print cartridge into my HP Officejet 6500 Wireless E709n.  Since then I cannot print anything, I just get an error in the print queue.  I have turned off and on the printer and my computer, to no avail.  Please help.

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Provost
Posts: 27,083
Member Since: ‎11-17-2008
Message 2 of 6 (3,357 Views)

Re: Printing stopped after changing ink cartridge

Are there any error messages on the front panel?  Are you able to make a copy?

Bob Headrick,  HP Expert

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Honor Student
Posts: 2
Member Since: ‎03-19-2010
Message 3 of 6 (3,318 Views)

Re: Printing stopped after changing ink cartridge

I have the same problem.  My officejet pro L7780 prompted me to replace my black ink cartridge.  After replacing the cartridge, the printer has a message "The empty ink cartridge(s) must be replaced to resume" and won't print.  I tried turning off the printer and turning it back on, but it doesnt help.

Tutor
Posts: 16
Member Since: ‎06-19-2011
Message 4 of 6 (2,751 Views)

Re: Printing stopped after changing ink cartridge

The printer may not work proper without the color cartridges. Many people have had trouble printing in black, and here is the solution to that problem:

 

I also have the OfficeJet 6500 and had the same problem. The black text was printing using a mix of colored inks instead of the black ink, resulting in a grey, fuzzy text. I finally found a solution. In each application under Page Setup, there is an option called "Format for". Mine had been set to "Any Printer". I changed that to "Officejet 6500 E709n [830E4A]" and now it prints the black just fine. I have a Mac running 10.4.11. Hope this helps.

Student
Posts: 1
Member Since: ‎04-10-2014
Message 5 of 6 (1,224 Views)

Re: Printing stopped after changing ink cartridge

I replaced the ink cartridges as supplied with the printer, and now the printing is patchy. Any ideas?
Student
Posts: 1
Member Since: ‎09-28-2015
Message 6 of 6 (470 Views)

Re: Printing stopped after changing ink cartridge

Well I am not an employee and was faced with the same problem . There was no printing. It would try to print but there was no ink. the paper turned out white. Tried every thing on the site. Latercleaned the printer head --- and it worked. This is an option in SETUP  -- TOOLS  -- CLEAN PRINTERHEAD

 

Well once u will clean it will ask if u want to do it again respond yes. and then try to print the ink status and the quality report . It printed for me . Hope this solves ur problem.

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