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Tutor
Posts: 14
Member Since: ‎03-20-2017
Message 1 of 8 (144 Views)

Problems printing on Glossy Photo Ink Jet Paper

Product Name: HP OfficeJet Pro 8740
Operating System: Microsoft Windows 10 (64-bit)

My HP8740 All in One Printer is only 2 weeks old.

It prints fine on A4 plain paper but not on A4 High Glossy Paper.

When I add a sheet of glossy paper to tray 1, I am asked to change the paper type, this is changed to 'HP Brochure Glossy 180g' nothing else fits the bill.

I also change the 'Printer Properties' and select the same paper quality on my desk top PC before pressing print.

The first attempt printed a partial image, the second attempt produced a blank sheet with black ink roller marks on the reverse of the paper. Now just blank sheets are produced with black ink roller marks on the reverse.

Not sure how to proceed.

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Associate Dean
Posts: 7,234
Member Since: ‎01-11-2011
Message 2 of 8 (117 Views)

Re: Problems printing on Glossy Photo Ink Jet Paper

Hi,

Thanks for using the HP Forums.

 

You can select HP Advanced Photo papers.

 

The printer do allow printing on Photo papers, have tried it on HP Photo papers (not other brands)

 

Do take note that the driver doesn't have support for printing borderless 4x6 photos, but they do support Edge to Edge Photo printing for Letter and A4 size.

 

You need to Install the Officejet Pro 8720 print driver and used it if 4x6 borderless photos are needed.

 

Here's some videos if you need help to install the OJP 8720 driver and borderless printing on the 8730/40:

 

HP Officejet Pro 8730/8740: Edge to Edge A4 borderless photo printing

 

HP Officejet Pro 8730/8740 : Print Borderless photos

 

Hope that helps!

Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

Although I am an HP Employee, I am speaking for myself and not for HP.
Tutor
Posts: 14
Member Since: ‎03-20-2017
Message 3 of 8 (108 Views)

Re: Problems printing on Glossy Photo Ink Jet Paper

Hello greenturtle

Thanks for the quick reply.

I'm sorry I should have said in my first message that 'HP Advanced Photo papers' setting doesnt work either.

This new HP 8740 has replaced my old HP 8500A series and I didnt have this sort of proble when trying to print on photo paper. I have again tried this morning after shutting down and using the HP Advanced Photo setting and again this time it produced a blank glossy page, It then attempts to print on the next sheet of plain A4 sheet. I then cancelled the printing as im just wasting ink.

Are you saying this printer can not use any other brand of glossy photo paper than hp?

Regards

Associate Dean
Posts: 7,234
Member Since: ‎01-11-2011
Message 4 of 8 (94 Views)

Re: Problems printing on Glossy Photo Ink Jet Paper

Hi @specialk1

 

The printer is tested with a wide range of media,  it should work with most, but there could be some that doesn't work as well (like in your case).

 

Any chance that you can try other media?

 

Thanks.

Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

Although I am an HP Employee, I am speaking for myself and not for HP.
Tutor
Posts: 14
Member Since: ‎03-20-2017
Message 5 of 8 (88 Views)

Re: Problems printing on Glossy Photo Ink Jet Paper

Hi

Thats my next job.

My old HP 8500A worked fine on a wide range of media so I assumed this would be the case with the new HP8740

 

Thanks again for your comments

Tutor
Posts: 14
Member Since: ‎03-20-2017
Message 6 of 8 (72 Views)

Re: Problems printing on Glossy Photo Ink Jet Paper

Just a quick update on our problems with being unable to print on glossy photo paper.

After checking that all sofware and firmware updates have been installed, HP have suggested that a replacement printer is required.

Our old HP printer 8500A was a great machine without to many problems but our workload has increased so we are hoping the new HP8740 (replacement) proves to be as good.

Thanks for the helpful comments.

Associate Dean
Posts: 7,234
Member Since: ‎01-11-2011
Message 7 of 8 (63 Views)

Re: Problems printing on Glossy Photo Ink Jet Paper

Hi @specialk1

 

Thanks for getting back on the path forward.

 

Hope that the new printer would resolve your issue.

 

It's a great printer, you should try the duplex printing, it's super fast!  Moreover, the ADF scanner is also great as it scans both sides of a 2-sided document in one pass!

 

Thanks.

 

Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

Although I am an HP Employee, I am speaking for myself and not for HP.
Tutor
Posts: 14
Member Since: ‎03-20-2017
Message 8 of 8 (59 Views)

Re: Problems printing on Glossy Photo Ink Jet Paper

Hi greenturtle

Your comments and suggestions have been a great help.

The HP 8740 seems a great machine and we are just getting to grips with the special functions.

It seems so drastic to change the printer after just 2 weeks, especially when its performing so well in all area's apart from the glossy media photo paper.

We are more annoyed at having to set up again from scratch.

Everything is connected wirelessly to the printer iPad, smartphones, laptop etc and working fine.

I now I need to start over and hope its sorted.

Thanks again for your support.

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