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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-17-2017 04:55 AM

HP Recommended

My printer web service admin log in info I changed it and now can not administrate my printer or reinstall because of this. I AM NOT LOOKING FOR THE **bleep** NETWORK RESET, there is a factory reset option and i would like help doing this please. I had to do this a few months ago and didn't save the details anywere how to do it, so can any of you please tell me how to do a factory RESET!!!!!!!

 

Thank you

3 REPLIES 3

‎02-20-2017 01:40 PM

HP Recommended

Hi! @C1GARMAN, Thanks for stopping by HP forums!

 

I understand that you need to know how to reset your printer back to factory settings.

 

Don't worry I'd like to help.

 

Please provide the product number of your printer for better assistance.

 

Did you make any software or changes on your PC or printer?

 

Please try the steps mentioned below to reset your printer to factory state.

 

Reset the printer. 1. Turn off the printer. 2. Unplug the power cord. 3. Wait a minute, and then plug the power cord back in. 4. Turn on the printer.

 

 

Let me know if this works!

Have a great day ahead!:)

A4Apollo
I am an HP Employee

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‎02-20-2017 02:04 PM

HP Recommended
That does not do a factory reset thats just a hard reboot man I can see how it must be easy to get a job at HP because so far noone kniws **bleep** they are doing lol
it is a hp deskjet 3630
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‎02-20-2017 02:18 PM

HP Recommended

@C1GARMAN, Thanks for your quick response.

 

According to the user guide the steps I provided is meant to perform reset on the printer.

 

As you mentioned the issue still persist, Please try the steps recommended below to reset the network settings.

 

Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.
 
The network will need to be reconfigured afterwards. Then the user name will be admin and the password is left blank. 

 

 

I'll watch your reply! 🙂

A4Apollo
I am an HP Employee

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