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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

Hi, I have a question...

What if nothing gets highlighted when I click ctrl + A?

By highlight you mean the title of the document/folder/etc gets blue around the letters or underlined...

But nothing of this happens, Maybe I'm doing it wrong? After the folder appears, I open it and then ctrl+A. I'm driving nuts... Also I think I downloaded a "driver" which turned out to be a virus (I think), because I can't uninstall the software, I can not.

1 REPLY 1
HP Recommended

Hi! @Jetza, Welcome to HP forums.

  

I understand you have issues printing selectively from your printer.

  

Don't worry I will try to help you out.

  

Please try the steps recommended below.

  

To reset the printer, disconnect the printer from the power source and then reconnect it.
Turn the printer on, if it is not already on.
Wait until the printer is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
 NOTE:
HP recommends connecting the printer power cord directly to the wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
If these steps resolved the issue, you do not need to continue troubleshooting.

   

Refer this article to further troubleshoot Fixing Poor Print Quality issues.

  

I'll keep an eye out for your response.  

I hope you have a great day! 🙂

A4Apollo
I am an HP Employee

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