Posts: 1
Member Since: ‎07-19-2014
Message 1 of 2 (236 Views)

Re: black ink won't print

[ Edited ]


My Photosmart Printer C309a will not print black text.  I have cleaned the heads in warm water but nothing helps.  I feel I need new heads.  what do you think? 

Printer is not under warrenty.


Posts: 26,477
Member Since: ‎11-17-2008
Message 2 of 2 (220 Views)

Re: black ink won't print

The printer may need new heads, but I would suggest starting with the troubleshooting steps in the document here.  Be sure to check the vents. 


If that does not resolve the issue then soaking the printhead as described in this post may help resolve the issue.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation