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Honor Student
Posts: 4
Member Since: ‎04-23-2012
Message 1 of 9 (19,134 Views)

Reads printer ready but won't print. Says printer error. What do I do to fix it?

Printer is HP Photosmart 4580 All-in-One Printer/scanner/copier

 

Operating system windows 7

 

Error message?  printer error

 

Check removed from printer offline.  Message now reads printer ready.

 

Printer still will not print.  Test report is good.

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Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 2 of 9 (19,127 Views)

Re: Reads printer ready but won't print. Says printer error. What do I do to fix it?

How is the printer connected?  If wireless, what router?

I am employed by HP

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Honor Student
Posts: 4
Member Since: ‎04-23-2012
Message 3 of 9 (19,120 Views)

Re: Reads printer ready but won't print. Says printer error. What do I do to fix it?

According to my network configuration page the router is 802.11 wireless.  On my wireless network test report asks if my router is powered on...yes it is.  It says in the diagnostic summary that the Network Name (SSID) cannot be found or to be sure the SSID for the printer matches the SSID for the router exactly.  I'm not sure how to check the SSID, or that my router is connected properly.

Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 4 of 9 (19,105 Views)

Re: Reads printer ready but won't print. Says printer error. What do I do to fix it?

What brand/model router is it?

I am employed by HP

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Honor Student
Posts: 4
Member Since: ‎04-23-2012
Message 5 of 9 (19,096 Views)

Re: Reads printer ready but won't print. Says printer error. What do I do to fix it?

the router is  Bell.

Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 6 of 9 (19,089 Views)

Re: Reads printer ready but won't print. Says printer error. What do I do to fix it?

Unplug the power cord to the router for 30 seconds.  Plug back in and let it restart,

 

Re-install the HP software from the "Support & Drivers" link at the top of this page.

I am employed by HP

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Honor Student
Posts: 4
Member Since: ‎04-23-2012
Message 7 of 9 (19,081 Views)

Re: Reads printer ready but won't print. Says printer error. What do I do to fix it?

Went to Support & Drivers at top of page but when I put in the product number, and i double checked it, a different printer came up...it said HP Photosmart 8450.....mine is hp photosmart C4580.  Wasn't quite sure where to go from there.  I have Windows 7 so it said the driver is already in the program.  Not sure how to uninstall or reinstall...don't want to mess anything else up.  the printer works fine using the USB cable.  It is the wireless component I can't get to work.

Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 8 of 9 (19,060 Views)

Re: Reads printer ready but won't print. Says printer error. What do I do to fix it?

Here you go: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-74912-1&cc=us&dlc=en&lc=en&...

I am employed by HP

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Student
Posts: 1
Member Since: ‎09-12-2013
Message 9 of 9 (16,332 Views)

Re: Reads printer ready but won't print. Says printer error. What do I do to fix it?


tamtroy wrote:

Printer is HP Photosmart 4580 All-in-One Printer/scanner/copier

 

Operating system windows 7

 

Error message?  printer error

 

Check removed from printer offline.  Message now reads printer ready.

 

Printer still will not print.  Test report is good.


 

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