Replacement Printer using start up cartridges not printing color well (streaky)

[prak21]

I just received a replacement printer from HP due to a printerhead problem with my original printer.  The refurbished printer from HP has not printed well. The start-up cartridges are in the machine and it did not print color. I performed the maintenance on the printer ( clean printhead, align printhead) and now although it will print color it is very streaky.  

[Rainbow23]

@prak21,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are facing print quality issues with your HP Officejet Pro 6830 e-All-in-One Printer wherein the print is very streaky.

This issue has occurred because the setup cartridges may be low on ink and may need to be replaced.

And here's the step by step guide for you in the link: Fixing Poor Print Quality Problems

Let me know how that works.
 

I hope you have a good day ahead.
 

[prak21]

The ink indication is that it is fine.  I did, however, perform the print alignment, and printhead cleaning 3 levels.  In all of these there are problems with the color ink. I will try changing the ink. I was just worried about using new ink and having it still be a problem and then I have wasted new ink. 

I will try, and I appreciate your answer.

[Jeet_singh · Accepted solution]

Hi @prak21,

Thank you for replying,

I appreciate your time and efforts,

I understand you have followed the steps suggested and you would go ahead and try with different color cartridges. If the issue persists even with the other color cartridges which clearly indicates the issue to be a printer hardware. I would recommend you contact our HP phone support for further assistance. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[prak21]

I put in new color ink and it appears to be working great. THANKS so much for your support. I have re-enrolled in the instant ink. I appreciate all your support.

[Jeet_singh]

Hi @prak21,

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And accept this as the solution to help others find your post helpful.

Take care now and do have a fabulous week ahead. 🙂

Regards,