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Student
Posts: 1
Member Since: ‎10-29-2013
Message 1 of 13 (5,376 Views)

Scanjet 2400 & OS X Mavericks

Hello.

 

I've used the weekend to install OS X Mavericks.
Only there is however a problem with the software for the HP ScanJet 2400. It runs, it also scans, but when I save an image now several grey vertical stripes appear in the saved image.
I'm trying to save the same image in another format such as TIFF or PNG then only the error message comes"
An error occurred when saving the file, because the write operation was not possible. Check the properties of the file, and make sure that it is not read-only."

 

I use the last current software in for OS X as it is offered here as well. Including the ScanJet software patch

 

Is a driver for the Mavericks for the ScanJet 2400 soon give it?

 

In addition I want to mention that I did update by Mavericks, but a complete clean install, just in case that this is possibly relevant to a problem-solving.
 
 
P.S. This thread has been moved from Scanners to Macintosh-Compatible Products. - Hp forum Moderator
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Honor Student
Posts: 2
Member Since: ‎11-03-2013
Message 2 of 13 (5,358 Views)

Re: Scanjet 2400 & OS X Mavericks

I have exactly the same phenomena with my HP Scanjet 8200 series. I hope there will be a solution soon.

Student
Posts: 1
Member Since: ‎10-31-2013
Message 3 of 13 (5,289 Views)

Re: Scanjet 2400 & OS X Mavericks

Same problem here. Can HP help us?

Student
Posts: 1
Member Since: ‎11-02-2013
Message 4 of 13 (5,252 Views)

Re: Scanjet 2400 & OS X Mavericks

Same problem here. Scanning works but, I get a black image.

 

When I try to save the image a second time, I get this error message from the HP Scanner software:
An error has occurred saving the file because it could not be written to.  Check the properties for the file to make sure it is not read-only.

Honor Student
Posts: 2
Member Since: ‎10-29-2013
Message 5 of 13 (5,232 Views)

Re: the same with HP Scanjet 4370

Hi,

 

I've recent  installed OS X Mavericks.
Everything is OK but,..  a big problem with the software for the HP ScanJet 4370. It runs, it also scans, but when I save an image several grey vertical stripes appear in the saved image and no way to scane since osx mavericks.
 
and ... the same as you : "I'm trying to save the same image in another format such as TIFF or PNG then only the error message comes":  An error occurred when saving the file, because the write operation was not possible. Check the properties of the file, andmake sure that it is not read-only.""

 

https://discussions.apple.com/message/23563836?tstart=0#23563836

 

https://discussions.apple.com/message/23521909#23521909

 

(....)

 

A lot of people around talking about it,..... please do something about it ... I love my HP scanjet 4370 !!

 

 

Thanks!

 

 

Honor Student
Posts: 2
Member Since: ‎11-05-2013
Message 6 of 13 (5,186 Views)

Re: Scanjet 2400 & OS X Mavericks

I have an identical problem with HP Scanner 5590 on Mac OS X Mavericks. The preview pane shows the scanned file correctly, but HP scanner cannot save the PDF or export the image in any other form.

Honor Student
Posts: 4
Member Since: ‎10-27-2013
Message 7 of 13 (5,162 Views)

Re: Scanjet 2400 & OS X Mavericks

I have the same problem with a ScanJet 4850.

From the posts, it seems that a new driver is required?

Tutor
Posts: 12
Member Since: ‎08-24-2009
Message 8 of 13 (5,126 Views)

Re: Scanjet 2400 & OS X Mavericks

It is a shame that HP didn't manage to update their products prior to Mavericks launch.

Although Apple let developers try their system way before the customer release.

 

Tutor
Posts: 11
Member Since: ‎11-22-2013
Message 9 of 13 (4,899 Views)

Re: Scanjet 2400 & OS X Mavericks

Same problem with Scanjet 4070 & OS X Mavericks

Top Student
Posts: 8
Member Since: ‎11-25-2013
Message 10 of 13 (4,753 Views)

Re: Scanjet 2400 & OS X Mavericks

I have the exact same problem with my Scanjet 8300 since updating to Mavericks. I use my scanner every day so this is a serious matter for me.

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