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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-21-2017 12:55 PM

HP Recommended
Product: Photosmart 5510

Hi, I am having trouble with my printer. When I print out a page the black ink does not work, but the ink colour works fine. What should I do to make it work.

4 REPLIES 4

‎02-21-2017 01:23 PM

HP Recommended

Try here.

 

http://support.hp.com/us-en/product/HP-Photosmart-5510-e-All-in-One-Printer-series---B1/5053904/mode...

 

Let us know.

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‎02-21-2017 05:18 PM

HP Recommended

I received a 6968 OfficePro 6968 for Christmas and someone  put it up but unfortunately it only print very faintly and in red.  Do not know what to do-not computer savy -senior citizen

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‎02-21-2017 05:22 PM

HP Recommended
@R5-V2 wrote:

I received a 6968 OfficePro 6968 for Christmas and someone  put it up but unfortunately it only print very faintly and in red.  Do not know what to do-not computer savy -senior citizen

Try here.

 

http://support.hp.com/us-en/product/HP-OfficeJet-Pro-6960-All-in-One-Printer-series/8289579/model/11...

 

Let us know.

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‎03-22-2017 09:20 PM

HP Recommended

Hi @R5-V2,

 

Could you help us by scanning/taking photo of the faint print out in red.

Then upload the image by clicking the icon circled in red below.

Thank you.

Capture.PNG

Click on the "Thumbs up" button to say "Thanks".

Please mark the post that solves your problem as "Accepted Solution".

Although I am employed by HP, I am speaking for myself and not for HP.
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