The ink cartridge carriage is stuck on one side of the printer.

[mpusavat]

The message says clear paper jam but there is no paper jam.  The ink cartridge carriage won't move so we can't print.

[The_Fossette]

Hi @mpusavat

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are unable to print and getting paper jam error.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

I recommend you to reset the printer, here is how it is done.

Resetting the printer can help restore a connection to the computer.

1. If the printer is off, turn on the printer, and then check the status of the printer.
   • If the printer starts printing jobs from the print queue, your printer is clearing out queued print jobs and is online. You can stop troubleshooting.
   • If the printer goes to an idle state after its startup routine, it might be online.
   • If the computer still shows the printer as offline, continue using these steps.
2. With the printer turned on, disconnect the power cord from the printer.
3. Unplug the printer power cord from the wall outlet.
4. Wait at least 60 seconds. Restart the computer while you are waiting.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the printer.
7. If the printer does not turn on by itself, press the Power button to turn it on.
8. Make sure the printer is connected to the computer or the network.
9. Try to print.

If the issue persists, follow the steps in the below document and check if it helps.

http://hp.care/2nFufQf

Looking forward to your reply and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!