• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Envy 7645
Mac OS X 10.11 El Capitan

 The touch screen no longer responds.  I have tried to restart, unplug, nothing seems to work.  The power button works, but nothing on the touch screen.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Try this.

 

Unplug printer from the wall outlet.  Wait 10 mins.  Plug unit back into the wall without any power strip or surge protector.  Power up the unit if it does not.  Now try.

 

If the same occurs, your printer has failed.

View solution in original post

2 REPLIES 2
HP Recommended

Try this.

 

Unplug printer from the wall outlet.  Wait 10 mins.  Plug unit back into the wall without any power strip or surge protector.  Power up the unit if it does not.  Now try.

 

If the same occurs, your printer has failed.

HP Recommended

Thanks, works perfectly now!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.